Klenswite Pools & Spas

Just bought a hot tub here and the guys were great! From the sales guy in the store to the final delivery crew, they were all nice and glad to help. Heck I had to call the store and a nice lady named Deb helped me figure out how to test my spa water and she says she just handles the billing! All around nice people with great spa prices! more

The staff at Klenswite are very knowledgeable in all aspects of pool care, will to take time and explain what you need to do to keep your pool clean and clear. Pros: Very Knowledgeable more

Yes, this is a bit of a biased assessment, because I worked there for two summers two years ago. (So '07 and '08) Usually I'd consider this something that disqualified me from making a review, but as the only one is probably someone that ordered their pool in the busiest part of the season and got upset when they were last in line... well. As for the outsourcing -- they tell you that it's going to be done by outsourcing when you order a pool, and at the time I worked there they had been working with the same company for years that had always done good work. (I can't speak for their current status.) In my time there I found that many customers had been coming to the same business for something more than 30 years (the company was founded by the father of the current owner, and I can't say when, it was a long time ago). The owners mean well and do their best to see that you have a good experience. They do on-site pool water testing, have a parts and service department, and keep a stock of other things. Also, they'll custom-order anything they can for you if they don't have it. It should say something about Klenswite that years after I have any incentive to write this I'm putting it up just because I liked the people that I worked for. Pros: Family-owned and Operated - Want to help, not just sell Cons: They do actually outsource pool setup. more

I have never met any customer service reps who were so rude! They are not helpful if you have a problem and think they're better than you. We ordered a pool from them a year ago, it took them almost 3 months to get our pool up and ready, by the time we had it opened we had to close it for the season. They contract another business to put your pool together, who not to mention never showed up when they were scheduled. The only reason we finally had our pool put together was because we threatened to send the pool back and be reimbursed. DO NOT go to this place!!! Pros: nothing!!!! Cons: horrible horrible customer service more