I can only hope the day I walked in here was the day before cleaning day, and if so, they would need at least a day to clean this store. The small animal cages had more feces and spilled food than bedding and were cramped full of animals. The bird cages looked like they hadn't been cleaned in weeks--and that's coming from someone who has had birds for years. I know how messy they can be, but this was inexcusable. The baby birds who were being hand fed all had dry crusted baby bird food on their chests/faces. Usually after a baby bird is hand-fed, you would take a warm wet cloth to their face and gently wipe off the uneaten food so it doesn't dry on their feathers and crust onto their skin. Leaving the food stuck to a baby birds skin/feathers can irritate the skin and create an area prone to skin infections. I really wish that at the least they would clean up the babies somewhat after feeding.
They had kittens for adoption which I was happy about, except for the fact that the two little kittens were in a cage covered in a mix of spilled food, water and kitty litter. Kittens are understandably messy, but the whole time I was in the store no one noticed the mess they had created or made an attempt to clean it.
If a store is going to have this many animals, they should be able to at the very least keep their cages somewhat clean. I hope the management reads this and makes some changes in the cleaning schedule. They do offer some great products, but I could not shop here because I couldnt not support a store that crams too many animals in a cage (mainly the hamsters, guinea pigs and rabbits) and does not clean very often.