Keyes Lexus Parts Center

Purchase lease on 2013 RX 350 Keyes Lexus. 10-06-2012\r \r Keyes took advantage of our desire to avoid personal conflict with the sales staff and “Walk”. \r \r At every step of what should have been a very easy transaction Keyes sales management (Joey Yerkanyan) Lied about what RX350’s they had available with the options we had originally requested. As we discovered this cascade of ongoing misrepresentations about the features installed on the RX we were forced into repeated renegotiations.\r \r After we made the long drive into Van Nuys because Keyes said they “had the car with the features we had very carefully specified in stock” this turned into a very unnecessary 4 hours of “used Car sales tactics”.\r \r Driving home the bad taste in our mouths about finalizing a deal with a dealer which employs such dishonest tactics made us decide to return the car the next day and cancel the deal. Unfortunately the Lexus Lease contract we signed has a “NO Cooling OFF” clause. After 4 hours we were a little too impatient to leave and didn’t check all the fine print.\r \r After checking around about Keyes more thoroughly with other Lexus dealers it is clear LEXUS is willing to turn a blind eye to the Keyes sales treatment of Lexus customers as long as they move their products off the lot. We can only assume all the Keyes Auto dealer sites employ the same tactics. Our advice is never walk on a Keyes lot because you will regret it. \r \r Jon Gilchrist\r more

Sales associate was knowledgeable and friendly. My sales associate Narine was very knowledgeable about the car I purchased and was such a pleasure to work with. Overall great experience with Keyes Lexus. Will purchase future cars from this dealership. more

I already have recommended. Great service. I loved the people there, they were great & so were there homemade cookies. They have great snack selection and customer service. Great service goes a long way. more

I feel completely taken care of at Keyes Lexus. I have tried other Lexus dealerships and have been very disappointed in their customer care. I feel truly special at Keyes. Only because my service consultant is outstanding ""Bill Horvat""! more

I started next door at Keys Toyota (a Prius) the salesperson was Clayton and he was outstanding. Toyota did not have the car with the color or options that I wanted. I told him that I might walk over to Keyes Lexus since I have a Lexus all ready & just take a look. Clayton called ahead for me and they were waiting at the door, Carole had the perfect car for me & I drove it home! It was a good day! more

Carol and Edmund were great help through this process. Made it really easy for me. Also, she was extremely nice to my family. Truly recommend this dealership to all my friends and family because there is no pressure, outstanding customer relations and service. more

The entire staff was very helpful and bent over backwards to get us a good deal and make everything convenient and comfortable for us, and we love our new Lexus GS! more

The broker and agent were very helpful throughout my leasing process. I am very satisfied with the whole experience. Everything was great I wish every dealer would work with me just like this one did...great job Keyes Lexus. more

I bought my IS 250 from Edmunds and he was wonderful. Great service and professionalism, Linda was very helpful also, no pressure as I look at the vehicle. I already have recommended Keyes Lexus to my friends, great service. more

Yes. David our sales person was very nice and Linda in service was wonderful. She was very nice and would come and find me at times exactly when she said she would. Overall great experience with Keyes Lexus. Will purchase future cars from this dealership. more

These is the best dealer I have ever shopped in my life and the reason is that Artur and Joey work there and nothing ells. I hope Keyes Lexus will hunt for more guys like them in order to make car buying fun rather then a hassle. Good job Ryan Gallante for creating a perfect environment. more

Narine was awesome! She even came on her day off to help me get my car. Narine provided me with excellent customer service and she eased the pressure of car buying. I would recommend Keyes Lexus due to their outstanding reputation, and commitment to making their customers feel important. I can not say enough about my experience with Keyes Lexus, and I have my dream car! more

They were able to service my vehicle on short notice and late in the evening. They provided excellent service with a smile. They did not mind my last minute request. Excellent, and I'm a satisfied customer! more

When I make appointments I make certain that Michael Oetzell is working that day, as we have a 20+ year professional relationship with him. The info received from your scheduler has not always been accurate. It is recommended that the scheduler makes sure that the info given to a client is accurate. more

Nice customer service... more

Keyes Lexus is the greatest! I never go anyplace else to get my car serviced. And trust me, I'm not easy to please. They really know how to look after their customers. My service advisor Allan is truly knowledgeable and fantastic to function with! By no means have I felt any distrust on their work. And people here really look after you. It's really the small issues that count and Keyes Lexus makes certain that issues are carried out right. Thanks! more

I got a brand new is from Keys Lexus and got great service. I was kind of picky with all the options I wanted and didn more

The best service I have ever gotten was when I was at Keyes Lexus. They really know how to appreciate someone more

Keyes Lexus has the best staff around. From all the super friendly salesmen, to the knowledgeable finance staff. I was always greeted very nice and they made sure we were comfortable. The entire process was easy and painless. Two thumbs up for Keyes Lexus. more

Keyes Lexus really gave me a great deal on a new car. Getting a new car for almost 5k under book is unheard of. I got so many extras also, from tint and different wheels. I really got a great deal on this car and my service was amazing also. Im really happy with the service I got and I will return. more