My husband dropped off two pairs of jeans and a pair of dress pants to be altered at Kendale Lakes Shoe Repair on March 9. He was told that the items would be ready to be picked up on the afternoon of March 13th. For this work, he was charged $50. All of the items we took to the store were brand new and had just been purchased. They still had the store tags on them.
I stopped by the shop on March 13th and was told that my clothes weren't ready. No explanation was given as to why they were not ready. I was told I could pick up my items on March 15th. On that day, I noticed that the shop smelled of cigarette smoke.
I returned to the shop on March 16th at 6 PM. Although the business hours posted on the shop indicated that the store should have been open until 7 PM, the store was closed at this time. I attempted to call the store and received no answer. The shop also did not have a voicemail set up on there phone in order to leave a message. As I was leaving, another woman was also arriving at the shop. She had left a pair of shoes there to be fixed in the previous week and was also unable to pick up her items. She was upset because she needed the items for a trip she was taking the following day.
I returned to the shop on March 17th at 6 PM and also called. Once again, the shop was closed and I received no answer on the telephone even though the shop should have been open until 7 PM that day.
I was unable to return to the shop until today, March 20th. I told the woman working there that I had stopped by earlier that week to pick up my items but the shop was closed and that I had called and received no answer. I was told that they were having a machine fixed and that was why they were closed. I told her I was extremely disappointed by the service we had been given. She didn't care. I told her we would not be returning, and she still didn't care.
Once I got the clothes home, I saw that the work we had requested had not been completed. Additionally, the clothing smelled like cigarette smoke. My husband called the shop and told them that the work was incomplete and we were extremely upset with the condition the clothes had been returned to us in. He asked for a refund and the woman on the phone refused to grant him one. She asked us to return the clothing to them so they could clean them, but we refused; at that point, the shop had been in possession of our clothing for over a week for a simple alteration, and we did not trust them to continue to hold onto our clothing. My husband notified the woman that we would be contacting the BBB, but the woman simply didn't care.
I would not recommend this shop to anyone, particularly since it seemed that we were not the only people who had falsely been promised that our items would be ready by a specified date. Moreover, the cost of the shoddy quality of service and lack of care for paying customers guarantees that we will never go back.
Cons: Poor customer service, work not completed as promised