I get the feeling she made up the other ratings herself as they sound like a commercial, plus it's all totally false. She doesn't update her website so the listings are literally 7-8 months old, she doesn't return calls and rarely responds to e-mails, she responded once out of the 4 times I e-mailed her. Plus I let her know her website was out of date on several homes two weeks ago and guess what? Yes, they are still in her listings. Go somewhere else....hell, I would use Craigslist rather than this lady.