I was planning a birthday party for my daughter and wanted to rent a dry slide ballon and popcorn/cotton candy machine. I came across this information and decided to call and get pricing and information. Liz the person who owns the business was somewhat polite but had to call me back due to personal matters, once she had the time to give me the information i requested we set up an appointment to meet so i could give her the REFUNDABLE $100 dollar deposit she charges for the machines. She called to cancel minutes before the time we agreed to meet. So she then asked me to meet her the next day same thing happened. At this point my party was around the corner and i had gone thru everyone advertised in the phone book who has the stuff i wanted, and everyone was booked. So i decided to continue my business w/Liz. After cancelling our meeting arrangments twice we finally got to get things started, Liz doesnt accept checks, she doesnt give you a copy of the contract and no receipt for your deposit. Although i felt suspicious about all this i still gave her the money. Throughout all the phone calls we had i can honestly say Liz was very very rude, unprofessional, careless and unreliable. The day of the party some man showed up at 8 in the morning when Liz and i had agreed she would be there at noon with all the stuff. The jumping ballon had about 4 different wholes that had been patched up w/duck tape, the man setting up the stuff was clueless about how to train me on the machines (something that Liz stressed about was someone being there when they deliver the stuff so she could show them how exactly the machines work) Together this polite man and myself tried to fix the jumping dry slide and tried working the machines. i called Liz several times to let her know what was going on and all i got was her voicemail, when her employee called he she picked up and told him to patch up the balloon, try a different motor, and to read me the instructions on the sides of the machine out loud. WTF? Finally when she answered my call we were dicussing the fact that she showed up way earlier than agreed, send a clueless person to help me run the machines and sent a balloon that didnt work. Well the conversation got heated after she screamed at me ""the machines are very easy to work if you know how to read just read the instructions or are you a RETARD?"" i could not beleive this lady not only disrespected me by yelling at me but she also insulted me. i decided to put all that aside and concentrate on my party. the party went very well but we did have problems with the balloon. on sunday when we agreed they would pick up their stuff her cholo husband shows up opens the backyard doors and starts loading up everything without knocking first. he then knocks and rudely tells me that another person will come later for the balloon. i asked him for the deposit and he says the other man will bring me my money later. i tell him that was not what the contact states and that he is taking the machines, therefore i should get my deposit back. he starts yelling at us slamming his truck doors, insulting us, threatening us and just being very disrespectful. I didnt want to wait for this man to try and do something to me so i called the police. The case is open and charges against this company and these people are pending for court. Please dont ever use them they are scammers, rude, unprofessional, unreliable, their equiptment doesnt work, and they really dont know about customer service. Worst ever!!
Pros: they have no pros they truly r worthless
Cons: all the cons you could think of horrible custumer service
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