Jim's Music Center

Cool store great one on one service, dont be put off by the price tags they will give you a better deal then anywhere. If you love music and playing this place is a must to visit.\r I have purchased a few guitars here and could never find a price as low as I paid and I didn't have to ask. Service is great also they make you feel important. more

This is simply the place to go in Orange County. These folks know it all, and will show you the way without pressuring you. They have all the advantages of the big box store (you know who we're talking about, right?) without the hype or sales personnel determined to close you before you can walk outside to think. Want to be treated like a friend? This is where you should come. You can't get service like this buying on the internet, and you won't save any money doing it that way, either. Very competitive pricing, and they understand customer service. Thanks, you guys! Steve more

Even though your first impression is a small hole in the wall, Jims is actually a spacious center filled with a staff that is highly knowledgeable. Every person working there has some area of expertise and will always go as far as they can to help you. Ive found that every time i walk in, there are familiar faces that can either be a helpfull sales person or another customer like me that has become a regular. Unlike many chain stores that will only drop prices if you let them know you want to drop large sums of money Jims always tries to get me the best deal they can afford, nor do they shy away from special ordering somthing for me if it was not in stock. Ive had very few bad experiences with the sales staff and have never had a reoccouring problem since ive never seen that particular sales person work there again. Jims keeps a great standard of service and has never let me down yet. more

Shop wherever you want to determine what you want but give these guys a call before you buy. Their product knowledge and customer service is second to none. They can get just about anything. Special orders are no problem. They won't try and talk you out of what you want just because they don't have it in stock. These guys are pros - I can always count on going there and seeing a familiar face. I don't have to constantly deal with new untrained salespeople like I've found and the bigger chain stores. more

Jim's music is sort of like a used car dealer. Omar in the wind section sold my son a saxophone that his music teacher immediately identified as junk. Unfortunately, we could not convince them to either get us a refund or apply the cost to a new instrument. They did agree to sell us a decent horn (at not a bad price), and try to sell the old one on consignment. A year later , it was still unsold. A friend popped in for me and described to Omar the exact horn that was accepted on consignment. Omar said that they did not have anything like that! I can only conclude that they were hoping I'd forget the issue and abandon the horn to them. If you really know your stuff, it is probably OK.. But do not look for honest guidance here -- go to some other music store such as Sam Ash. It will be worth the drive. Pros: Convenient. NIce inventory Cons: High pressure, low honesty more