I chose this salon since I work a few blocks away. Turns out, convenience was the only positive factor of my visit. I made it very clear that I was on my lunch break and only wanted/needed a trim and the stylist (who didn't even have the courtesy of introducing himself - just plopped me in a chair) kept talking about changing my color. There was only ONE attendant there to wash hair - the wait took 15 minutes. The stylist (who I later found out on my own my asking the receptionist, was named Orlando) had no ""bedside manners"" (for lack of a better term) at all. He was squirting sprays & gels in my face, whipping the hairdryer cord in my face, burning my scalp (I kept pulling away and he saw my expression in the mirror and did nothing), furiously brushing at knots, etc. He had no personality and didn't utter a word the entire time. When it came to blowdrying my hair, he didn't communicate with me at all and just did as he pleased. To top it all off, my so-called ""trim"" turned out to be a full blown cut. When I left, I expressed my disdain to the receptionist whose only response was ""Oh, really?"" I'm not too surprised - I have a feeling customer service and follow-up isn't a priority for them. I've just read other negative feedback they've received on CitySearch and - unlike many other spas & salons - they don't respond to their customers in an effort rectify the situation(s). Thank goodness there are tons of other salons to choose from because since I will not be returning to Jean-Claude. As for Orlando, his unprofessional attitude was reflected in his gratuity... the one he didn't get from me.
Pros: Convenient location
Cons: Rude, unprofessional, unpleasant staff
more