Jacksonville Chrysler Dodge Jeep

I wanted to let you know how much I appreciate your employees and dealership. This “thank you” note is long overdue. My first visit was on March 2010, to have my Jeep Rubicon serviced. My call was with service advisor, Christy Braddy. Christy’s directions to your dealership were accurate (I have no sense of directions) and dead on! Christy answered my many questions (I’m sure I asked the same question more than once.) She has the patience of a saint. Christy made sure I understood everything and was thorough. She kept me abreast of the work that was being done on my car. Thank you Christy. Jim, The mechanic (tech) could not have been nicer. Jim, sorry about the wild ride and speed bumps. (It’s a Jeep Thing!). Dody and John (Parts Advisors) could not have been more fun and funny too. We shared a few laughs along the way. I really enjoyed your café. I’ve eaten there so many times that I think I know the whole menu by heart. When Stephanie baked cookies, the smell would pull your employees out of their offices. How could they not. Yum! Everyone there wanted to make sure I was completely satisfied. I was welcomed as soon as I walked in the door the first visit and many times thereafter. I love my and will continue to bring it in to your dealership. I hope I get to meet you Mr. Kovacs, in person just to say hello. I know your employees have a tough job, but they make it look so easy. Thank you again more

Great service, as always. Had to come in last week 2 times for different repairs to the van. Michellel was wonderful, kept me informed and got me to Enterprise promptly. Having Enterprise there is great! After 2 rental vehicles in 3 days I really appreciate my van. The vehicles were great but my van is tops. You'll be having me as customer for repairs on my van for as long as it lives. Great service, great attitudes, of the staff, and great service! more

I wanted to write to tell you of the excellent service I received from your company. My Town and Country-which I purchased from you in October 2004 had a couple of problems and although the warranty had just expired, your team made it all happen, fixed the problems, quickly and I paid only the $100 deductible. I wanted to thank especially, Tom Locke, my first point of contact, Mike Gormley who worked it all out for me, Jessica Morley who is an excellent service advisor and the cashier Magen Ortiz. All of them were thoroughly professional, helpful and made the visit most pleasant. Thank you, we will definitely be back, and all my friends and business contacts will know about it too.. more

"The staff was professional, courteous and downright friendly :) I only brought the car in for an oil change with no appointment, yet I was in-and-out in about 30 minutes. Great service as always." more

fast and curteous more

Thomas consistently goes above and beyond the call of duty! His hard work and dedication to his customer should be noted for other service advisors to emulate. more

Kudos for Al he is always great and very friendly...always go to him if I have any problems and I tell every one who drives a dodge to go see him." more

I always enjoy my trips to Jax cjd; the waiting room is always pleasant; Al Palmer is always pleasant. Thanks!!! more

Good Job Thanks Don Smith more

I appreciate your follow up with respect to my 2009 Chyrsler Sebring. My Service Consultant was Christy and my vehicle technician was Chris. Christy could not have been more accommodating and helpful in assuring all of my concerns with my vehicle were addressed. Christy worked her schedule around my schedule rather than vice versa. In addition, once it was determined that new parts needed to be ordered, she called me when they came in and scheduled the service appointment at my convenience. Christy exceeded any expectations that I may have had concerning your dealership and I can assure you that I will continue to be a loyal service customer. Please share my compliments with Christy as she desires the recognition for going out of her way to satisfy all of my service requirements. As I was dealing with a convertible issue I was assigned your technician Chris. Chris listened to my complaint, took several road tests with me and was ultimately able to isolate and more importantly correct my deficiency. I was most pleased with his professional and mechanical abilities. He went out of his way to respond to the service issue while I waited avoiding a rental and return to your dealership. I am a very loyal Chyrsler customer. I presently own a 2009 Sebring Limited Convertible and 2010 Jeep Grand Cherokee Limited. I don't live in the Jacksonville area but after the service and accommodations I received from your employees I wouldn't consider any other dealership. more

I would like to tel Thomas Locke is one of the best service advisor I have ever had had at Jacksonville Chrysler. He really went far beyond than any other there. I will always be asking for him to help me out when I needed service of any kind with your dealership. I also would like to comment on the machanic who worked on mu 2004 PT CRUISER he went to work on it quickly and did great work on it. Also Karen in your service department was so king and helpful to me. I just felt like man they really take pride in their jobs and work hard. Thank you very much for you choice of employee's you have there I am not a young person and feel they are very respectful to the senior's. more

My husband Jimmy and my son brought my "new car" home last night. I love it, still haven't driven it yet, but I will today!! Just wanted to thank you for all your professionalism, they both agree that this was the best dealership experience they have had. That says a lot! I just wish that Chrysler was still manufacturing this awesome car, the Pacifica!! We'll stop in to say hello when we are up in Jax. Thanks again. more

I purchased two cars from this dealership in 12/2010....they used two different lenders and told us not to let one know about the other??? I went back to trade in a Magnum we had a pending private sale on...I had changed employers 1/4/2011 and advised EVERYONE INVOLVED FROM SALESPERSON TO FINANCE GUY - KEVIN ...They pulled my application from 12/2010 and coerced me to sign it saying it was no big deal since I had a recent pay stub. We signed and drove. When they could not verify my employment with the employer I TOLD them I resigned from 1/4/2011 they called & flipped on us. Said I never told them I have a new job. (Have recorded statement from sales rep & GM stating otherwise) BOTTOM LINE: Consumer BEWARE! They are desperate to make sales. I should have known when one car I wanted to test drive...didn't have keys available because the angry buyer had refused to give them back. CAUTION!!! BEWARE! Sharks would not swim with these guys....snakes wouldn't stoop to their level... We absolutely LOVE Dodge vehicles...this was the worst Consumer experience ever! more

I would like to thank Mike, Service Representative for his assistance and making sure that the mater was handled. With people like him your customers should be satisfied and happy with all their service. Thank You. more

Thank you, I was very pleased with the service I reeived. I especially liked Jessica. She was very helpful. more

I wanted to let someone know what wonderful service I have received at the Jacksonville Chrysler Jeep Dodge dealership. My car was towed to the dealership over a month ago due to fluids leaking out. The jeep is under warranty through Max Care. I began dealing with Thomas Lock before the vehicle was even towed to the dealership. He was and has continued to be extremely helpful and courteous. He continued to communicate with me and keep me informed as to the status of the repairs. On September 2nd the repairs were completed and I picked my vehicle up. I was going out of town to vacation a few days in Orlando on Friday, September 3rd when the vehicle overheated on 95 just past St. Augustine. Thomas advised me to have the vehicle towed back to the dealership. Due to the distance involved the towing charge was $285.00 even with my AAA membership. Thomas received approval from his boss to cover the towing fee. I can’t even tell you how much this helped as I probably would not have been able to take my out of town vacation if I had to pay for the tow. Throughout the following week Thomas assisted me in working with MaxCare in order to have the additional repairs approved. It was a very difficult time for me and Thomas continued to be extremely helpful and very honest about what was going on and what I needed to do throughout the ordeal. Max Care did approve all charges and Thomas called me today to advise my car was ready to go home. Thomas made sure I had transportation through both times the car was at the dealership…some of the rentals at his expense, not through Max Care. I can’t even begin to express my gratitude for everything Thomas has done and how pleased I am with my experience at your dealership. I would recommend anyone to come to Jacksonville Chrysler Jeep Dodge and I will be a returning customer for any future maintenance or warranty work on my Jeep. more

My car is riding smoother than it ever has! I just wanted to let you know that that was by far the best car service experience Ive ever had! Let Thomas & the gentleman that fixed my Magnum they were awesome! Pleasure meeting you & I will be coming there from now on! more

Kudos to Christy Braddy! She helped me soo much in the last few days! I called on Saturday regarding a rear window that had fallen into the door on Friday. She had it fixed and ready for pick up on Monday. Because of the late pick up on my part, it wasn't until I got home Monday and checked the windows inthe driveway....the OTHER rear window did the exact same thing!! I was able to get the car back to her at noon today and she had it ready for pick up after work. Not only that, she worked with my extended warranty company to waive the deductible and arranged for shuttle service. She went above and beyond and made a strange situation seem tolerable. Thank you Christy. I look forward to working with you in the future. more

I wanted to take the time to tell Jacksonville Chrysler/Jeep/Dodge that my sale person Alonzer Kendrick took the time to take care of me on my time of need. He has a great personality and he is confident in his work. Thank you for taking the time to help me when I needed your help. Please aware Mr.Alonzer Kendrick for his dedicated work. Thank you again. more

I just wanted to let you know that the visit to the body shop was quick and painless and they did a very nice job on the hood. I thank you for your assistance and coordination of services for my "new" PT Cruiser. It is all greatly appreciated. You've got a customer for life. more