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Jack's Glass - 2 Reviews - 319 W 4th St, Covington, KY - Furniture Reviews - Phone (859) 412-1168

Jack's Glass

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319 W 4th St
Covington, KY 41011
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(859) 412-1168
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Jack's Glass - Covington, KY
Jack's Glass - Covington, KY

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I'll keep this short. I took a cracked window to Jack's Glass. They ordered a new insert. A week later I took the window back to them to insert the insert. They said - come bac...

Worst customer service ever 4/13/2010

I'll keep this short. I took a cracked window to Jack's Glass. They ordered a new insert. A week later I took the window back to them to insert the insert. They said - come back in 1 hour. Then called and said - 3 more hours. It started raining in the meantime. I had to take a door down and set that outside the window to keep the water from coming in. In 3 hours, I picked up a lousily put together window. When I got home and put it into the frame, it turned out the insert was wrong. I called them, they re-ordered. A week later I took the window back, and complained about my whole experience, and asked to do a better job caulking. The employee wrote down "dissatisfied" on my receipt, and said "Duely Noted!" Great. 3 hours later I came back to pick up the window. The guy at the register went to get the window. He grabbed it right over the new caulk making a huge mess. Another guy spent another 20 minutes fixing it. That's when I noticed it still had the wrong insert in it. more

A broken windshield 7/24/2005

Someone put a flyer on my windsheild while I was in a parking lot of a local grocery store. I had a large crack in my front windshield. I went to Jacks and they replaced the broken window. I used my insurance and it ended up costing me nothing. I was so excited. They were very helpful. more
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Owner Message

  • Over 70 Years of High-Quality Glass Solutions - From Our Family to Yours Not all glass repair and replacement companies are created equal – and fewer still can celebrate their years in business by giving back. But that’s our plan – to honor our customers during our platinum anniversary with a year’s worth of gifts, giveaways and thank-yous. For over 70 years, we’ve been the experts in glass repair, replacement and design, serving the greater Cincinnati and Northern Kentucky areas with locations in Elsmere, Covington, Alexandria & Dry Ridge. And we’re just getting started.

Additional information

  • Hours:

    Mon-Fri 8am-4:30pm, Sat 9am-1pm
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