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J W Photo Labs - 2 Reviews - 620 N West St, Raleigh, NC - Other Professional Services Reviews - Phone (919) 832-6335

J W Photo Labs

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620 N West St
Raleigh, NC 27603
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(919) 832-6335
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The employees are snobby. But I can deal with that. I guess it means they know what they are doing. I don't need them to be nice to me, I guess.\r They told me my pictures would ...

Terrible Customer Service! 4/15/2008

Avoid the JW Photo experience if possible. This lab is careless with small orders. Unfortunately, they are the only area lab that still processes E-6 on a daily basis. I've gotten back scratched slides, slides improperly mounted, poorly processed infrared film and very poor prints from this place. I've had some shots so poorly printed, it took three do-overs and it still wasn't right. \r \r The other reviewer is correct - customer service is terrible! I think JW goes out of its way to find rude, arrogant employees. Once, I stood at the counter a good 15 minutes while employees milled around and ignored me. Those who acknowledged my presence threw haughty glances. However, a high volume photographer came in, the people waited on him immediately and I was pushed aside! Once a nice (for a change!) employee welcomed me when I walked in and that drew a sarcastic remark from the manager who was walking by. Needless to say, the nice employee is no longer there. \r \r High volume photographers and ad agencies are given the royal treatment. For a small photographer, JW makes it clear they do not care and do not want your business. Their attitude is ""We're the only place around, we don't have to care. N-yah! N-yah!"" \r \r I'm considering giving up all traditional photography simply because I don't want to deal with JW Photo and their attitude. Life is too short to be irritated and insulted constantly simply because they are the only E-6 and medium format processors around. Pros: Process E-6, medium format film Cons: Terrible customer service. Sloppy work on small orders. more

Bad customer service 11/8/2007

The employees are snobby. But I can deal with that. I guess it means they know what they are doing. I don't need them to be nice to me, I guess.\r They told me my pictures would be ready the next day after 3pm. I drove all the way from Clayton to pick them up. When I got there, the girl told me that they didn't have time to call me and let me know, but my pictures wouldn't be ready until tomorrow. All she offered me was free shipping if I didn't want to come back.\r \r All they would've had to do to keep me as a customer was to take a few seconds to make a phone call. more
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