I eat at Hops frequently, the food is always good and consistent. The staff is also consistent, consistently BAD. They seem to get the left over, second rate (or maybe 3rd rate) servers who couldn't get a job anywhere else. This last visit, the server was completely disheveled, make up smudged, hair all over the place, wrinkled shirt 5 sizes too big for her. Not to be mean, but she had to have been on SOMETHING, she was erratic, all over the place, twitchy, would ask us questions and run off before we could answer. It was really weird. PLUS she overcharged us and then when we pointed out she started arguing about it. She was very obviously wrong but it wasn't worth arguing with her (it was only $1), clearly she wasn't thinking coherently. Hops is where I go when there is too long of a wait anywhere else (they never have a line/wait), as I mentioned already, the food is tasty and a good value...they just need to tell there servers to put the pipe down.
Pros: Food, Prices, Never busy
Cons: Horrible/inexperienced servers, no one to greet at the host stand (waited 10 minutes for someone to show), parking