Your adjuster Don Martin and assistant Bill Garrett, were professional, courteous and highly efficient in every way.
Please permit me to commend them for their personal and professional excellence in representing the Hillis Agency with truly superb customer service. In this day and age, such cordial and professional service is refreshing to say the least, and is obviously a hallmark of your Hillis team spirit. Each of them always sought to learn the client's needs and proactively set about fulfilling them promptly and decisively.
While other companies herald their sense of customer commitment towards clients, your crew genuinely radiated heartfelt customer service so coveted by any executive or manager. Don, in particular, has certainly succeeded in fostering Hillis' focus on building loyalty and value within us as customers through his personal demeanor, spirit of service and unswerving operational excellence.
All your staff distinguish themselves in many ways, but Don and Bill's excellence shall not go unnoticed by my wife and I and our neighbors. Thanks to him, you have proven your spirit of excellence and team culture to be truly customer driven, gaining two customers who shall refer the Hillis Agency Public Adjusters at every opportunity, now and in the future.
Jim and Ellie De Francesco
Long Beach Island, NJ