Hilker's Cleaners

I am sure they have a fine reputation for quality work but I find their prices to be ridiculous - as a previous comment stated 'price gouging', particularly for folks on fixed incomes. $15 to dry clean a 2 -piece suit?? Come on, in these difficult economic times? more

I went to this cleaners based on the good recommendations given below to have my "formal" dress cleaned. All I can say is that I am utterly disappointed. FYI- Hilkers charges $50 to clean a "formal" dress and $175 and up to clean a "wedding gown." Apparently, even if a dress "looks" like a wedding gown, then it will not be cleaned for less than $175.00. I specified that I did not care about getting all of the stains out and that I just wanted it simply cleaned. It did not need to look brand new again and I had planned on cutting the bottom off where most of the stains were anyhow. I specified that it was okay to run the dress as a "formal" dress and I would be more than happy to pay the $50.00 to do so. My dress has no beadwork, no train, and is a polyester material and is by no means a delicate and/or fancy dress. My disappointment lies in being told that the dress can be run as a "formal" dress, then getting a call saying the dress cannot be cleaned for no less than $120-$175. It sounds to me like "Arifa" (head cleaner) wanted to make an extra $125. My dress barely costs this much! And an even more disgusting argument to make is that if the dress had been a different color other than "ivory," then it could have easily been cleaned as a prom dress/ formal dress or whatever/ no questions asked. After speaking over the phone with Arifa and expressing my disappointment, she offered to clean my dress for the $50 and offered her apologies. After all that...I went through 3 people and now she finally offers to do this. Why in the world would I take my dress back to her- I wouldn't trust my dress with her at this point. Hilkers Cleaners just lost two customers (my husband and I) by trying to price-gouge us. It is unfortunate that companies are not more focused on their customer service. I was not trying to "set" a price. I simply wanted the dress ran as a "formal" dress. No special treatments needed. I suggest Hilkers Cleaners develop some sort of liability waiver to offer to their customers and also perhaps some sort of rate schedule based on the degree of "formal" dress that it is. Otherwise, there is a great deal of vagueness. Pros: none Cons: price-gouging (Falls of Neuse location) more

Our home caught fire several months ago. Hilker's CleanersFire division, called Frsteam, came to our house on the weekend and gathered up our clothing. They brought us some cleaned clothes back the very next day to our hotel. My daughters and wife visited thier storage location and picked out more clothes over the next few months. We are now back at home and all of our clothes , rugs and draperies are clean again. We were very surprised it could be done. The y treated us with kindness and carefully handled our belongings, we extend our thank s to you! more

HILKER'S DOES FIRE AND SMOKE RESTORATION ON CLOTHING AND HOUSEHOLDS. WE HAD A HOUSE FIRE AND I CARRIED MY CLOTHING TO THE SUTTON SQUARE LOCATION FOR THEM TO CLEAN. I WAS TOLD THAT THEY NOW DO EMERGENCY PICK UPS EVERY DAY OF THE YEAR FOR FIRE, SMOKE AND WATER DISASTERS. THIS IS A GREAT SERVICE, THEY ARE TRUSTED WITH ALL MY FABRICS ANYWAY. more

I always get wonderful service here. Rare for a cleaners! They cleaned all the drapes in my home for a very fair price, but the main point is that they did a great job. Silk draperies were no issue for them, and they even restored some sheers that had a bit of smoke damage to like new condition. I decided awhile back I would not go anywhere else! more

I wanted to use my sisters wedding gown that has been sitting in the closet for 20 years. It was in pretty bad shape, Hilkers was able to clean it and do minor repairs. I can't tell you how much it meant to me! They are talented and they really cared about my desire to wear the gown .Thank you. Pros: Can clean about anything. Knowledgable about fabrics. more

Hilker's is so familiar with all kinds of fabrics and how to clean them. I asked them to restore a wedding gown from several years ago, it looks great. They also cleaned my silk draperies and they look fabulous. I trust them with anything I own. The manager called to ask Mr. Hilker when she didnt' know if something could be cleaned or not. I was treated very professionally. more

I have very expensive holiday clothing from Saks that I just got out of storage and Hilkers cleaned them for me. The owrk was beautiful and when I asked how they did it, some of them were cleaned by hand. They paid special attention to the details. The only thing was that the person at the front counter had to get help from the manager to answer my questions, bu t g lad he did. I asked for individual packaging, and each one was wrapped in tissue paper like a present! Pros: They pick up and deliver in my neighborhood, it's a deal and one less thing I have to do. Cons: I didn't know it until they told me when i went in to pick up my clothes. more

I felt better about picking Hilker's when I found out they are nationally certified with wedding gown specialists. I found them on line at this website and then I knew they were the best for me. I am very picky (so my husband tells me). Pros: If you want to keep your gown for your daughter, or just as a keepsake forever. Cons: It is expensive but the only way to really preserve it correctly. Ask your parents to pay! more