What ever you do, stay away from this place. Corrupted employees, doing what ever they feel. The way I was treated and embarrassed by my community assistant director on Customer Appreciation Week! I am 46 years old father of two living currently in this community, (Highlands At Spectrum). There are some positives I could say about this community but there are all shattered with bunch of negatives. Assistant Community Director Yolanda S. working for this community for two years now, has no clue of customer service concept, not to mention basics communication skills. Apparently it is OK in her world to scream at her own customers in front of other tenants, kicking them out the office (Club house), and if she does not have it her way, she calls for her body guard, maintenance manager, to use scare tactics. All this on CUSTOMER APPRECIATION WEEK, celebrated by Highlands of Spectrum community just this week. I am still in disbelief and shock, that I was treated like a piece of garbage, screamed at and kicked out of the office by someone half of my age Assistant Community Director. There is no concept of respect practiced in this office, and for some reason (most likely lack of training and experience), managers at this location are under impression, that they own this community and that they can do what ever they want, especially with their own customers. My suggestion to all new future tenants is to avoid this community by any means. Luckily a Mark Taylor New Apt is in the last phase of building his community right next door, and by reading reviews on line, his communities have way more happy customers. Here is suggestion for corporate office of American Properties management. replace your managers with attitude with employees possessing knowledge of basic customer service.
more