I have routinely taken my car to Dobbs but only for routine oil changes and tires and have had no issues. I had always used the downtown location as I work downtown. When my car developed a brake fluid leak and consequently loss of braking I took it to a Dobbs right by my home (Dobbs at 9598 Olive). They said I needed a ""complete brake overhaul"" of my front brakes that included new rotors, new calipers, and new pads. They also said I needed 2 brake hoses to repair the leak. They said it would be $1100.00. Based on past experiences with brake repairs I knew that was outrageous. When I balked at that price he immediately said ""because I am a regular customer"" he could knock it down to $900. Knowing this was still outrageous and also knowing I had just replaced the pads and replaced both rotors less than 12,000 miles ago I knew something was wrong. When I questioned the need for new rotors the guy at Dobbs told me they were too worn to be turned. I knew this couldn't be true as they were less than a year old and had NEVER been turned. At this point I knew they were crooks and started looking for another close by repair shop. I found Henry's and based on other online reviews I decided to give them a try. When they went to pick up my car Dobbs wanted an extra $40 for checking out my brakes. However they had also performed a state inspection which requires them to check out the brakes as part of the inspection. I probably would not have thought of that but Henry's called me when they went to pick up the car to give me a ""heads up"" reminding me that it was part of a state safety inspection and I shouldn't be paying for the same thing twice. The guy at Dobbs didn't want to refund it but finally did but couldn't have been ruder or a bigger jerk once he knew I was taking the car elsewhere. Henry's repaired my car and the total charge was $180!!!!! That included $40 for towing, a state re-inspection, and the repair of a rear brake light. They also told me my front brakes had 50% life left and the rear 75%. My calipers and rotors were also just fine and I only needed one brake line hose. My brakes worked great and I saved almost $800 had I left it at Dobb's. I needed my transmission fluid changed and on my next visit to Henry's I gave them carte blanche to fix whatever else needed fixing (potentially dangerous I know) and even though my Dodge minivan has almost 80k miles on it they only suggested a few realtively minor maintenenance items that I knew were long overdue anyway. I had asked them to change my plugs but they didn't as they checked them for free and said they were just fine! The work they did was GREAT! Bottom line, Jerry and Barry (owners) are great guys who are HONEST and believe in not screwing the consumer. I will be a customer for life and can not recommend this shop MORE highly. By the way, NEVER GO TO DOBBS -- EVER!!!!!!!!!
Pros: Honest & Friendly & Great Work!!!!
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