Hendel's Refrigeration & Heat

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3434 N Arizona Avenue
Chandler, AZ 85225

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(800) 988-5804
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Hendel's Refrigeration & Heat - Chandler, AZ
Reviews
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( 6 )

Best

From the time of my showroom visit, equipment selection, proposal call back for additional questions and service installation was all a very good experience. Your entire staff wer...

Worst

They certainly know they "gotcha." We needed a capacitor immediately, and they charged us over $80.00 for a part that cost $8.80 online!

Outstanding! 10/31/2011

Outstanding! The whole experience of purchasing a new AC system from Hendel's Air Conditioning has been professional, efficient and thoroughly well done. Thank you for your good efforts. Pros: null Cons: null more
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Impressive Fast Service 10/25/2011

We were very impressed with your sales dept. Jason had our proposal all outlined before visiting our house. Alexis was very polite and was able to get Jason out on same day service, our AC was replaced the next day. All the installers were friendly, clean and knowledgeable. more
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Use Hendels if you want major problems 3/30/2011

Our compressor failed, and we chose Hendels through Rosie on the House to do a complete replacement because the salesman garanteed they could give us a balanced high efficiency system. After doing major damage to our wiring and dryer vents in the attic on the install, we ended up with 80% of the air going into one bedroom. We called them back and they were VERY rude, then finally they added a tangle of ducts in the attic to get some air to other rooms. After they left, I checked their work and there were severe leaks at almost every connection in the attic as well as major electrical hazards and other installation problems. They had left the return duct adaptor loose in the filter pan and it was sucking all of the insulation out of the attic through the AC unit into our house. If I did not know what to look for, we would be loosing over 40% of our cool air into the attic! We had to have our ducts cleaned twice and our house was full of dust. I tried to get them to come back and they refused saying that "since we paid the invoice, we had accepted their work". The owner called me and threatened to sue me for harrassment because I called them 2 times and finally had asked for the owner!! I was courteous, but firm and never rude to them, but I called them on their rudeness. Finally Rosie Romero forced them to come back because he knew their install was well below the minimum standard. Then they were EXTREMEMLY RUDE and still left is with very little cool air to the front of the house. Rosie promised that they would be calling me to take care of it, but that was about 4-5 months ago now. more
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Use Hendels only if you want major problems 3/30/2011

Our compressor failed, and we chose Hendels through Rosie on the House to do a complete replacement because the salesman garanteed they could give us a balanced high efficiency system. After doing major damage to our wiring and dryer vents in the attic on the install, we ended up with 80% of the air going into one bedroom. We called them back and they were VERY rude, then finally they added a tangle of ducts in the attic to get some air to other rooms. After they left, I checked their work and there were severe leaks at almost every connection in the attic as well as major electrical hazards and other installation problems. They had left the return duct adaptor loose in the filter pan and it was sucking all of the insulation out of the attic through the AC unit into our house. If I did not know what to look for, we would be loosing over 40% of our cool air into the attic! We had to have our ducts cleaned twice and our house was full of dust. I tried to get them to come back and they refused saying that "since we paid the invoice, we had accepted their work". The owner called me and threatened to sue me for harrassment because I called them 2 times and finally had asked for the owner!! I was courteous, but firm and never rude to them, but I called them on their rudeness. Finally Rosie Romero forced them to come back because he knew their install was well below the minimum standard. Then they were EXTREMEMLY RUDE and still left is with very little cool air to the front of the house. Rosie promised that they would be calling me to take care of it, but that was about 4-5 months ago now. more
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Do not use Hendels 3/29/2010

Our house was built in the 1980s and had an air conditioning unit refurbished from the 70s. We decided to have it replaced in 2007. I wish we had stayed with the unit from the 70s since the unit put in by Hendel's has been nothing but a nightmare. We are still calling out service men to repair the unit. Each summer, it has shut down and needed service 3 times. Finally, last summer, the problem was realized - faulty installation. Basically, we have a swamp cooler and an air conditioner. The way they installed the unit was not compatible with the swamp cooler so hot air got in from the roof and the unit was trying to cool the air above the roof as well as our house, overworking the unit. After a BBB complaint and many phone calls, Hendel's finally agreed to fix the problem by installing a damper free of charge over 2 years later. I finally thought they were being honest and fixing the problem. Well they installed the damper wrong and have no record of it so we do not know what they did. more
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On a scale of 1-10 and 10 the highest I rate everyone a 12!! 11/9/2009

I've already spread the word with co-workers and friends that Hendel's is the best company! Pros: Courteous, efficient and knowledgeable Cons: None more
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Excellent Service 9/11/2009

We want to thank Hendel's for their knowledgeable service rep. He answered all of our questions without hesitation which assured us of his experience and he used manners which is always appreciated. Thank you for your continued good service! Pros: Friendly and courteous employees Cons: None more
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Hendel's Air Conditioning has great service. 8/18/2009

I recently had my A/C system checked by Hendel's - they were prompt, courteous, and responded to all my requests - they checked both the outside unit, as well as the air handling system in the attic (the outside temp was at least 110 F!). I would definitely recommend them to anyone in the future. more
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Hendel's Air Conditioning is the best! 6/26/2009

I had a new A/C installed a few years ago by Hendel's and I was very impressed with how fast they installed it. They arrived promptly and it was installed within a few hours! Hendel's is also the only company I will call for service. I tried to use the SRP referral and the company they referred me to couldn?t get the date right. They showed up a day before my appointment and I never called them back. The small savings was not worth the frustration of going through a third party for a service call. You get what you pay for! Hendel?s is always professional and I see why they have a great reputation! more
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Parts sales 8/21/2008

i buy parts regularly from hendels under the handy man clause. I have shopped around and their pricing is pretty good and the fact that they are open saturdays and sundays helps me alot cause that is when I do most of my business and the other supply houses are closed. \r \r you might be able to find a cheaper motor online, but then you have to wait to ship it. Then if you want to overnight it, you probably will pay more, and it could be damaged in transit. \r Good company in my opinion. more
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Parts Rip Off !!!! 7/24/2008

Dont ever Buy parts from them,I bought a fan motor that they charged me twice as much that is the going rate,Yes,I should have shooped around,but unfortuantly needed then ..Motors are allover the internet for $70-75,I was charged $150..\r Yep Im a sucker,But they lost my bussiness,and anyone that I talk with also.. more
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Top Notch 4/18/2008

I have been using Hendel's for my annual heat pump checkups for years. Their service call price averaged less than most and I never felt I was being taken.That's why I purchased a new Trane from them, when even I knew it was time to retire the old dog after 22 years of service.My new unit was cost competative, installed precisely as promised, runs quietly and performs great.All Hendel's personnel with whom I have dealt were courteous, concerned, cooperative and caring.I am indeed a a satisfied customer. more
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Honest! 6/23/2005

They easily fixed all the cheap Air conditioner issues from our builder. They don't offer a free annual check-yep, but you don't get the feeling that they are robbing you. It's worth the fee for honesty.They were able to make an appointment within 24 hours in May. Service Techs were clean, kind and quick. more
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Owner Message

  • There's a lot about indoor air quality that you might not know and certainly can't see. Up to 72 trillion microscopic irritants, or allergens, find their way into your home every day. They include dust, pollen, pet hair and dander, dust mites, mildew, lint, fungus, most tobacco smoke, cooking grease and bacteria. Many of these particles are so small that your nose and throat can't filter them out, and they can get deep into your lungs.
    Breathe easier with American Standard's AccuClean air filtration system -- it removes 99.98% of particles and allergens from the air in your home. AccuClean is 100 times more effective than conventional 1" throw-away filters and ionic room appliances.
    Choosing an American Standard air conditioner or heat pump with an Energy Star logo is an important step to saving money on your utility bills--along with consuming less energy. What can you expect from a unit carrying the Energy Star logo? Air conditioners or heat pumps that have this symbol are at least 20 percent more efficient than the federal government's current efficiency standard. Purchasing an American Standard Heating & Air Conditioning unit with the Energy Star label ensures that you're getting the highest efficiency available. Be sure to ask your American Standard Heating & Air Conditioning dealer about local incentives that are offered by many utility companies and financial institutions for the purchase of Energy Star products.. Air conditioning,furnaces,heat pumps,air handlers,heating and cooling,central air,coils,indoor coils,heating units,cooling units,humidifiers,thermostats,air exchangers,comfort systems,install,service,cleaning,repair,air quality,indoor air quality,air cleaning,air purifying,energy consumption,environmental cleaner,energy conservation,energy saver,energy efficiency efficient,gas,electric,temperature control,climate control,oil,heat,air,asthma,allergy,filter,AccuClean,pollen,filtered air,allergens,air filtration,allegiance,humidity,perfect fit,whole house air filtration system,breathe easier,variable speed furnace,high efficiency,heritage,all aluminum,moisture control,thermostat controls,digital thermostat,programmable,financing,credit terms,warranty,tax credit,energy tax credit,customer care certified,NATE certified,dealer,local,sales and service,contractors,air conditioning systems equipment,heating equipment,air conditioning equipment,furnace equipment,furnace sales,furnace cleaning,air conditioners,air conditioning dealers,air conditioning suppliers,air conditioner service,air conditioner repair,air conditioning repair,heaters,installation,high efficiency systems,HVAC,reliable,trouble-free HVAC,top rated. Systems: Packaged systems,communicating systems,geothermal systems,indoor/outdoor,and light commercial. Series: Platinum,Gold and Silver.

Additional information
  • Hours: Sun 08:00 AM-02:00 PM;Mon 08:00 AM-05:00 PM;Tue 08:00 AM-05:00 PM;Wed 08:00 PM-05:00 PM;Thu 08:00 AM-05:00 PM;Fri 08:00 AM-05:00 PM;Sat 08:00 AM-03:00 PM
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