This office is divided into 2 rooms, but the receptionist is only in one of the rooms. As a walk in without an appt., the waiting time was about an hour. The preparer was pleasant, and did offer me a cup of water. As far as their cost, they definitely overcharge. I paid almost $200, and my return was not very complicated at all. This was definitely a case of over paying, and I will never use their services again.
PROS: convenient location
CONS: cost is too high