Greenslade Towing

The driver was rude and confrontational. He also dragged the front wheels when pulling it out of the ditch because he forgot to raise the front of the car when he got in on the road. \r \r Greenslade did not provide a receipt when they towed away the car so I could get reimbursed by insurance. I called their office for a receipt on 8/26 and they said they have no way to email it but they would put one in the mail. It had not arrived by 9/11 so I called again and double checked they had the right address. It is a week later and no receipt.\r \r I DO NOT recommend you use Greenslade. more

The ""gentleman"" that showed up for road side assistance was 45 minutes late. Didn't have anything to jump start my car and told me just to let him tow it because it is ""already paid for, what do you care"". I pay for roadside assistance monthly so no, in my opinion the tow is not free. He stood aside while my husband (whom at this point drove the hour to get to me)and I pulled a truck up and used my jumper cables to jump it. The ""gentleman"" stood aside watching, not offering to lift a finger. I called my roadside and asked them to cancel. I told the ""gentleman"" he wasn't getting paid, he looked like he was about to boil over with anger and was not leaving so i used a few choice words to run the worthless fool off. I could list several ways he could have provided better customer service (being on time, being equipped, doing what is morally right) but he only cared about his tow fee. BTW, it was in the high 80s that day and I am pregnant. Days later the owner called me. Not to apologize but to tell me how wrong I was for sending them on their way. He was just as rude and hung up on me. more

The guys came out after a snow storm to pull my van from the ditch. It took the driver less than 5-10 minutes total to do the work while I stood there and watched. He didn't pull it out far enough the first time and had to hook back up and pull it out some more. HIS fault, not mine. Still this company told Geico roadside that it was a ""difficult"" job and they charged me $132 which I can not get back from Geico because Greenslade told them it was difficult. I would avoid these people unless you have a fat wallet. Pros: Did the work. Cons: Charged me extra for ""difficulty"" so evidently easy jobs are actually hard for these guys. more