I have already made a formal Better Business Bureau complaint against this company .We have a home warranty, so we had no choice as to the company who came to ""fix"" our A/C unit. Called 3/29. First serviceman from this company came 4/6 & seemed like he knew what he was doing. He fixed some wiring and noticed we were out of freon so definitely a leak. He injected dye into the system and said someone would come back out to use a black light to locate the the leak. 4/9 an evaporator coil was ordered. Timing of this is weird since it wasn't until a week later when Ed (owner of the co) arrived, went into attic, came back stating the upstairs unit needs a new evaporator coil. CGAC told the home warranty co the job would be complete by 4/30. But, darn, those parts are ALWAYS back ordered. So, 5/13, after heat from us and the warranty co, the part finally arrived and Ed came back. He went into attic, came back and asked, ""Are you sure that is the unit for upstairs?"" WHAT??! He stated, ""We have a problem. I just replaced a perfectly good evaporator. I'll have to order the part for the other unit."" He had replaced the evaporator on the wrong unit. Ed was quickly reminded that HE was the one who stated that was the unit for upstairs and that it needed an evaporator coil. He was asked if he had looked for a leak on his last visit when he had determined a coil was needed. He answered, ""No. I never do that."" He tried blaming the first serviceman and even said, ""You know if you paid cash, it would take a week. But, since you go through a home warranty, it takes a month."" Seriously?? Our warranty co verified that this isn't true information. GCAC is responsible for all ordering of parts. There is no extra time needed. Ed left knowing we were very upset. The new, and much improved, serviceman from another company came the day after I called, immediately diagnosed the problem AND pointed out that the evaporator was missing from the unit! Ed had, for some reason, taken the evaporator with him. To make matters worse, the two units in the attic are the SAME EXACT unit therefore the parts are interchangeable. No new part would have been needed. However, the unit isn't even able to be repaired. It needs replacement. Which is what is happening now. GCAC was going to order another part which would not have even fixed the problem. We got nowhere with this company after 6 weeks! \r
An entirely new company diagnosed the problem, sat on my stairs & called the home warranty company, explained the problem, received authorization for ordering a new unit, ordered a new unit, communicated everything with us, showed professionalism & respect, and left all within an hour. I highly recommend you do NOT use GCAC. Oh, and the owner's responses speak for themselves. And for him to claim there are false, negative reviews on here?quite laughable. Not sure where he gets 98% customer satisfaction rating either?? I would make a bet the positive reviews are the false ones. If you want to know how legit this complaint is Mr. Martin, please do ask. Consumers, don't forget to file BBB complaints!