This is my second posting. My first posting was on March 30, two days after I picked up my Havanese from the Grand Groomer. I was very upset by their cut and when I dropped off my dog, was as clear as possible on what my expectations were for her cut. \r
Today's date is June 4 and I am still extremely upset about my visit on March 28! The lapse of time should define to you how bad the service is at Grand Groomer Salon! I would never and will never take my dog back to that salon and am posting this information to inform all dog owners. \r
The situation - I brought my puppy in to be groomed because I was having a party later that evening and many of my friends had not met my puppy yet. When dropping her off, I told a women at the salon that I wanted here fluffy with a bow on the top of her head. When I picked her up, she was shaved! She had very little fur left on her body, her head was shaved but her legs were fluffy. To me, it looked like a cocker spaniel cut or some kind of terrier. The guy in the salon groomed her and told me she was matted which is why he had to shave her. I would agree that she did have small matts on her legs (which they kept long) but she had none on her body (which they shaved to the skin)! Even though she was a puppy, she was slightly embarrassed. She looked terrible and still looks bad today!\r
My suggestion is to avoid this salon as I was clear on my expectations and ended up being frastrated about this cut for months. Everyone gets a bad cut once in a while but this cut was beyond bad! Clearly they were busy or lazy and didn't listen to me but just shaved her. They were expensive as well and when I voiced my opinion they did nothing!
Cons: Worst Groomer, bad parking, bad customer service