We purchased (at full price) a Bosch dishwasher from General Appliance in Berkeley in early September. Our plumber picked up the item from the warehouse, it was without it's original shipping box. He took the dishwasher with the caveat that if it turned out damaged, we wouldn't accept it and could return it. At home, we removed the styrofoam & cardboard packaging, the outside appeared to be fine but after installing it, a dent in the front panel was evident. I called General Appliance right away and asked if they would give us money off for this damage. The Director of Sales, Todd Malone, said no he couldn't do that , but that he would call the warehouse & have someone come replace the panel. Upon using the machine, I found that the lower tray was very difficult to slide in & out of the machine. I had to call a few times to General Appliance to get a service repair person out to our house. He asked if there were any other problems; I told him about the lower tray & he said that dent inside the tank could not be repaired. The machine would need replacing to correct for that. He called both the Bosch manufacturing office & General Appliance. Bosch's stance was that we, the customers, had to contact the retailer, General Appliance, and have them take care of it. I have called the Sales Director and the Warehouse, at least once a week, often more, since we bought this machine and each person says they will call someone to take care of this and have promised to call us back within 1 -2 days, regardless of what they find out. Of the 10 or more calls I've made, we have only been called back twice, not each time as promised. The dishwasher hasnt' been replaced or our money returned. My next calls are to Consumer reporters for the Bay Area news stations and Small Claims Court, and going to the store to say out loud how we want to return the machine & get a refund. VERY BAD customer treatment!
Cons: bad followup to problems reported, bad customer service overall