It blows me away that enterprises are oblivious to the damage that horrific service does to their business.\r
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Case in point: I had an experience at Lou Fusz Toyota which, in the end, resulted in me simply asking them to forget that I bought my last car there, take me out of their system and never to contact me again. It started with an issue that was unresolvable (I shall spare you the gory details). The penultimate was the Service Rep and the Customer Service Director saying that they would provide me with the replacement components at their cost. Since neither party had a conclusive case, I appreciated this ""gesture"". I felt that while it wasn't a ""win-win"", neither was it a ""lose-lose"". However, something still didn't seem right... I called two other local Toyota dealerships where, without any background information whatsoever, I was quoted a lower price than Lou's ""at cost"" price. This was the ultimate insult to injury already inflicted.\r
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Now, I'm not saying that the folks at Lou Fusz outright lied to me. Perhaps their Buyer isn't on the ball and can't get a good deal from his Suppliers. However, if this was a lie, it would be the most despicable, unprofessional and quite stupid act that I've seen inflicted upon a customer in a long time.\r
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In either case, since I can't condone either lying or bad purchasing practices, I shall never step foot into another Lou Fusz operation again. Caveat emptor, friends.\r
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UPDATE : My Third-Party repair shop ordered the necessary component from Lou Fuysz Toyota (they are the only place in town that has this item in stock). For some reason, Lou Fusz Toyota is ""having trouble"" shipping the component to the repair shop repair shop. They had promised the item 3 days ago. It still hasn't been shipped. Coincidence? Hmm....
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