On Jan 8th, 2010 my wife and I finally had time to take a night out alone. We both work opposite hours and when we do go out it is a special occasion. When we went in to Fred and Steve's we were properly greeted by a gentleman at the host stand. He politly asked if we had reservations, we told him no, he replied about 10-15 minutes for a wait. Not a problem. We were looking at the menu outside of the retaurant for a few and decided to go in and sit in the lounge. When we did so a woman was now at the hostess stand and approached us with the following phrase,""Can I help you?"", what I thought should have happened is,"" Hi, welcome to Fred and Steves, your table will be ready shortly."" We waited a little longer than stated, no biggie. However the bus boy was the o ne to tell us out table was ready, and when we walked over to our table, the hostess stopped us again and told us to wait. She seemed very unpleasant to my wife and I. After sitting, the food runner did everything perfect, from watering the table and bringing us some bread with a very nice trio of dips. After 10 or 15 minutes, the waitress finally appeared, took our drink and app order and was off. Now call me crazy but we were seated in the lounge next to the bar, yet our apps were at our table before our drinks. David, the food runner came over and apologized for this, not his responsability. Our drinks came a few minutes later. We finished our apps well before our server came back over to the table to ask how they were or if we were ready to order. She eventually did come over, we ordered and yet again David had everything under controll. My steak was well overcooked, but I dare not send it back for fear that it would take 30 more minutes to get a new one. Now I was a Sous Chef for many years and I know how to please the customers from the food aspect, my wife is a restaurant manager for Darden Enterprise. Anyway, no table visit from our server while eating, only the food runner, David. After dinner, he then sold me on a wonderful white chocolate dessert with fresh berries. When that arrived at the table is when our server decided to stop to see if we needed anything else. We told her no, and that is because David had already taken care of us. Now in my opinion and I said this to my wife, I have no problem paying the prices in which are on the menu, but for the price you pay, trust me it doesn't reflect the lack of service or attention you get as a paying patron. I would highly recomend David for a promotion, however I would not recomend this establishment if you are looking for a well deserved pampered experience.
Pros: Exceptional food runner/table assistant
Cons: snobish waitstaff