fitness ii is a cheap gym, but they have absolutely no idea how to run a company!! first, they put the wrong phone number in their system for me, so when my credit card was lost and i got a new number, they were never able to contact me to let me know my membership wasn't going through. then, after i took care of that i had paid half the balance one week then said i would bring in the other half the next week. fine. they even called me the wednesday before the friday i said i would pay to let me know my balance and i said i was coming friday, they said fine. Well, with $20 left in my bank account they decided to hit me 6 times with different small amounts (a tactic Bally's was sued for in the past) so once i got overdrafted i was also hit with 6 $35 late fees from my bank. This caused me to be stranded in philadelphia with no gas money to get home. After calling the gym, crying hysterically, the managers were very sympathetic but could do absolutely nothing for me. i did not even receive a phone call from the boss to apologize and i had to wait 6 hours in a parking lot till my friend came to get me. after all this, i had to cancel my bank account and had a $2 balance with the gym. i called the next day and told them that this was disgusting behavior from a $10 a month gym and i filed an affidavit with my bank and to cancel my membership. Again, the manager said ""okay, i'm sorry to hear that, i will note this in your account, don't worry"" the decision about the late fees has not even come through yet, and who keeps calling me with new increased balances every other day??? FITNESS 2!!!!!! I keep being told it will be noted in the account, i am not allowed to speak to the boss, Theresa, and yet the people i am allowed to talk with don't have the authority to make decisions!! I have never seen a more poorly run business in my life, and if you want to avoid the biggest headache in your life just go somewhere else!!!
Pros: they have the necessities for a gym
Cons: everything else, especially the management
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