I went here for the first time after receiving a coupon for a haircut (I had been getting my brows done at the other location and had always had a great experience there). I was initially disappointed when I was told they only had two stylist there, a man and a woman. I scheduled with the woman. First, I was given the wrong directions and wrong parking information by the person on the phone. I asked if they had a parking lot and was told that they did. I am fully aware of the street parking in mpls so this is always one of the first questions I ask. There was no lot when I got there, only street parking. It took forever to find a spot that was 2 blocks away!
I called again to get the right directions and I was told that they were sorry for the wrong info and it would still be fine to come b/c it was their bad. When I finally got inside there was no one at the front desk. I waited another 5 minutes for someone to finally show up.
When they did they said they would have to reschedule me for ""being too late for my appt""! After explaining what happened and that I had called 10 minutes prior the person upfront grabbed the ""stylist"" and she was so rude. Saying she has a lot of clients and she cannot inconvenience all of them because I cant show up for my appt. on time. After finally explaining everything she agreed to see me but said in the future she would not accept this. I was thinking ""Me either!"" I was pissed but decided that maybe she just had a super busy day.
When I got in the chair I told her exactly what I wanted and explained that I have curly hair which I straightened every day (my current style was an overgrown asymmetrical bob- no bangs). She proceeded to argue with me about why that style wouldn't work for my hair because its curly (I wanted Nicole Richies latest style of bangs and straight or wavy hair b/c I was planning on growing it out). I felt like she was totally not listening to anything I said. She refused to style my hair afterward, ""due to time"" and proceeded to wash and cut it, saying that she would have to do something else because what I wanted wouldn't work with my face shape and texture of hair. I agreed to trust her b/c I was told that she was one of the best.
When she finished I looked like I was the mom in some 80's family photo. Horrible! I was so upset. After the appt. she spent 10 minutes trying to convince me to buy a whole bunch of products. Some of them were great products but I thought she had an appt. that I was making her late for? Why did she have so much time to talk about products when she could have been styling my hair?
I decided to schedule another appt. simply b/c I like to give people a 2nd chance. However, after waiting another 15 minutes and there still was no one at the front desk, neither customers or staff, I decided I was done! I marched back to her EMPTY chair and firmly stated I was still waiting to pay and leave. She said she would send someone out and finally 5 minutes later someone showed up. I paid and got the heck out of there! I will NEVER return or recommend this place to anyone. Bad service, bad cut, bad attitudes!
Needless to say the lady who did my brows at the other location has since left for another salon. She was great so I have continued to see her. I am so glad that this crazy salon is no longer getting any of my business!