I went here with a S.O.G. knife, having called before showing up to see if they could sharpen the knife I had. I was told it would take about 15 minutes. I handed over the knife and let them do their thing. The guy sharpening it asked me if I could leave the knife there for a few hours, and I was ok with that. I came back later that day and paid for the knife.
The people at the shop let me walk out of the store with the knife they sharpened. The mistake I made was not inspecting the work they did. When I got home, I inspected the knife, and the guy who sharpened it had cut away approximately 1/8 to 1/4 of an inch of material off of the knife. It had been ""sharpened"" so poorly, I could easily see the various grind marks and different angles he used to butcher this knife that just needed to be sharpened. To rub it in, the knife had a serrated edge that was looking ok, but from the point the straight edge started, there was an upwards curve of where he started to dig into the metal with his new found sharpening technique.
I get people make mistakes. I get people have bad days. I get that people have accidents. What I don't get is when a quality person who is supposed to be good at what they do, doesn't do their job. If you don't remember what I previously said, the people at the store let me walk out of the store with the knife.
It took me calling them, to have them fix the problem. They did fix it by giving me a new knife, which I am ok with. The part I am still not ok with is when the person I handed the butchered knife to said they will let his guy work on it again to see if it could be fixed. He asked me to wait two days, which I did. I don't know much about sharpening knives, so maybe they had some ""special"" technique that was going to fix the problem. That wasn't the case. I could have appreciated if he had told me at the time he saw the knife that they made a mistake and will get it replaced. That was not the case.
At the end of the day, I am sure they sell an ok product, and they probably do ok with sharpening some knives. If you are reading this and still go in to have your knives worked on, consider inspecting everything they touch to make sure you are getting what you payed for. Before you leave the store.