Ethan Allen

I dropped by Ethan Allen on Monday, February 16th, close to closing time to find a large desk for my study. One employee in particular (a thin woman with short brunetter hair) asked me a few times if I needed anything. I told her I did not. She told me about their catalog about 3 times while I was in there. The last time she asked me if i would like a catalog to take with me(after already asking me if I had one and then asking if i would like to sign up to get them). I told her ""no, thank you"". My husband was a few feet away from us and saw her role her eyes at me. I cannot believe an employee would treat a client in this way. If my business is not valued, I will not be spending a dime in that store or any Ethan Allen, for that matter. more

95% of our furniture is from Ethan Allen. Over many years we have added furniture always going back to EA. In the rare times we did not we regretted it. However when we moved to the Raleigh area we went to the Raleigh gallery and it was the worst experience of our lives. The ""decorator"" mocked our choices in our new home right down to the knobs on our cabinets. Ridiculed our older EA pieces and made the most ridiculous suggestions for our new home. Her suggestions did not fit our needs or taste so we chose not to give them our business. I contaced the gallery manager who replied by saying that she was great and we could work with another in the same store if we did not agree with her. He did not believe our experience with her. Basically calling us liars. Sadly we thought our relationship with EA was over. After looking at other stores but not finding what we liked we decieded to try the EA in Cary NC. We met with Rick Suggs who did a wnderful job for us. He listened and made the best choices for us. We could not be more pleased. followed through with us from purchase to the last of many pieces being delivered. EA in Raleigh NC rated -0. EA in Cary NC rated +10. Pros: Furniture Cons: customer service more