I have been coming to Essential Therapy for years and my experience in the past have always been great. Last week, I had a massage and the therapist was at least 15 minutes late but I didnt think it was a big deal since it was the 1st time that's happened. However, today, I was booked to have a facial and the therapist (Jiya) NEVER showed up. I went to the front desk and ALL they can offer me was a re-schedule or a massage by a male therapist. I opted to re-schedule and went back inside, took a shower and left the keys at the front desk. On the way out, the front desk lady asked me for my name and although I explained to her the whole story about my therapist not showing up, she continued to interrogate me, as if I did not pay for the service (that I did NOT get)!! I was so upset that I just left. The front desk staff have ALWAYS been rude but it was ridiculous today. They have absolute disregard of the fact that the therapist did not show up, never bothered to call and inform me, I made the trip in vain, and the best they can do is RESCHEDULE!! I guess their 24-hour cancellation policy only applies to patrons but not the other way around. I DO NOT RECOMMEND ESSENTIAL THERAPY!
Pros: jacuzzi
Cons: Not punctual (if they even show up) and rude front desk staff
more