Erickson, Candace, DVM Coal Mountain Animal Hospital

I have been taking my dogs to Coal Mountain Animal Hospital for 3 years. The doctors at Coal Mountain have my dogs' best interest in mind at all times. I consider them my other family doctor. They don't just give my dogs shots and send me out the door. They take the time to listen to my concerns and then talk to me about what we need to do. I feel as if I get to take part in making the right health decisions for my pets. more

Started out loving the office, Dr.Hartsfield was awesome, but officer manager is rude and they did not stand up to their end of our agreement for spaying my dog. I was NEVER told if it was not done by 6 months that the Puppy Plan did NOT cover it, as we only agreed via phone to go with this plan...nothing in writing. The rude and unprofessional office manager would not even comprise with me and meet me in the middle as this issue could be considered as both sides as fault. She took no ownership of the issue, even when I relayed the exact conversation! She continued to say no no no, she needs a lesson in customer service! The client is not always right but neither is the business....they have lost my business, I am beyond angry @ how I was treated! more

We have adopted two dogs and take them both to Coal Mountain for their medical needs. Everyone there is super nice. I really appreciate the time and attention that they give my Gunner; he was so shy and nervous whenever he had to go to the vet at first, but now he has warmed up to the staff and does much better. more

My family loves Coal Mountain Animal Hospital, this is the perfect place to take your animals. From the time you walk in, till you walk out, you feel loved by everyone that works here. They are very patient with animals and it shows. This is a very clean place. more

Makes you feel right at home! Excellent care of my baby! Staff was courteous and friendly. Will visit again! Pros: Let's you make the decision Cons: Needs some updating more

I do not recommend Coal Mountain Animal Clinic. Their prices are too high and their staff is rude. I moved from Buckhead and my Buckhead Vet - Wieuca Animal Clinic was cheaper than this place! My dog is on Proin. Wiecua charged $8 per monthly perscription. Coal Mtn. charged me $11 and when I complained and asked for a prescription so I could order online, Dr. Kascher said she didn't trust online pet pharmacies. I think this is bunk!!! She just wants the money herself!!! PetMeds is a licensed pet pharmacy. So, later I tried to order a refill of Proin from PetMeds online and Coal Mtn. Vet would not approve the order. I called the vet office and asked them to approve the order so I PetMeds would ship my dog's medicine. They refused to work with online pharmacies. PetMeds only charges $6.90 for Proin. That is a savings of $4.10 per month from what Coal Mtn. charges. This is a medicine that my dog must be on for the rest of her life and the fact that my vet is trying to rip me off, is upsetting to say the least. I also just took my dog in for an exam 2 months ago and discussed with the doctor that my dog needed to come back in April for her vaccinations. I called to inquire about the vaccination fees and the staff person told me I would have to pay for another exam fee of $38 dollars too! I explained that my dog had just had an exam (which was not as thorough as most vets) and only needed her rabies and distemper shots, but she said they would not give the shots without an exam. I feel like this Vet is most concerned with making money and not providing good and fair service to her clients. Please be sure to shop around before going to this vet. There are better animal clinics out there! Cons: High Prices, Poor Customer Service more