My review title is a direct quote from the service representative, Josh Rodgers, who arrived this morning to perform a seasonal check-up on my air conditioning system. My experience with this company, and in the experiences of my friends, a neighbor and a commercial entity to whom I referred Environment Masters, has repeatedly exemplified the customer service policy so simply put. And I am happy. Each experience with the company, whether routine check-up or an after hours repair (a true emergency because Huskies and summer heat do not do well together) has been executed promptly, professionally and effectively. I recommend that you give them a call next time you need AC/heating work.