Enterprise Rent-A-Car

The best cars and great employees. They are number one. more

Picked up a car at Tampa International. Drove it to Lakeland and heard a LOUD rattling at every bump. Transmission was also shifting oddly. Traded it for another vehicle at an Enterprise in Lakeland. This one ran fine but was smaller but was in need of a good cleanup of the interior. Also passenger seat sat low, right on the floor with no adjustment possible. After a week, got a call from Enterprise stating that our car had gone missing and asking questions about the switch. Seems like maintenance and cleanliness is going downhill. more

We had an Enterprise rental set for the Sarasota, FL location in mid-January for two weeks. But the airline had to reroute us to Tampa, FL after a mechanical issue caused us to miss a connecting flight. The Enterprise 800 number person assured us there were plenty of cars in Tampa and that the change would cost us only about $70 more. Unfortunately, when we arrived in Tampa, the Enterprise desk clerk told us they were completely out of cars, and had been all day! I told her that the 800-number person told us otherwise, and she proceeded to say we should never rely on what the 800-service personnel say because they don't know what the reality is ""on the ground"" in specific locations. She was very unsympathetic to our plight, and when we ask what choices we had at that point, she suggested we leave Enterprise and rent a car from another vendor down the hall to get us to Sarasota, merely one hour drive away. When we protested, she finally called a manager to check on car availability, and found that they could indeed accommodate us, but the extra charge was now going to be over $150. Now we regret that we didn't simply rent a car for one day to drive to Sarasota, pick up our regular rental car, and then return the other to Tampa, which would have cost only $50. I was left with a distinctly sour experience with Enterprise at the Tampa location, although we had always been treated well at other Enterprise locations. more

Our experience was pleasant and relatively uneventful. One minor suggestion, though: in Tampa, the limited access toll roads are a little different than they are elsewhere. Rental clerks need to be fully informed about how to navigate the various toll procedures. We were told we needed to pay no tolls because the highway system uses license plate recognition and bills the registered owner. That is correct in most -- but not all -- situations. The Sunrise Bridge, for example, requires most cars to stop. License plate recognition is not used. We blew right through the toll plaza, thinking we were doing the right thing. We weren't. We should have been informed of this exception when we rented the car at Tampa Airport. more

Enterprise has terrible customer service. When we returned the care, they refused to honor what they told us when we picked up the car. I would never use them again. more

Staff were very professional. The car had transmission problems and roadside was helpful but the solution was to drive 2 hrs in the opposite direction and get a new vehicle and waste 5-6 hrs of our day. We returned the car and they waived the fuel charge. Very disappointed. This is the 2nd time a ford product was defective and had to return car. more