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Engstrom, George C, Dvm - Cumberland Valley Veterinarian - 9 Reviews - 17747 Virginia Ave, Hagerstown, MD - Veterinarians Reviews - Phone (301) 739-3121
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Engstrom, George C, Dvm - Cumberland Valley Veterinarian

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17747 Virginia Ave
Hagerstown, MD 21740
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(301) 739-3121
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Reviews

( 5 )
( 2 )
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( 2 )

Best

Upon walking in the door to Cumberland Valley Vet Clinic, the first thing you will see are smiling faces, ready to help you out. Jamie and Lauren are always very friendly and com...

Worst

It is difficult to think of any complimentary terms to apply to this “animal clinic”. The reception and office staff are surly and rude, giving the impression that you and your pe...

Wonderful Receptionists! 9/28/2010

Upon walking in the door to Cumberland Valley Vet Clinic, the first thing you will see are smiling faces, ready to help you out. Jamie and Lauren are always very friendly and compassionate. The doctors are great and the prices are unbeatable. Love it!!! more

Very Unprofessional 3/23/2010

It is difficult to think of any complimentary terms to apply to this “animal clinic”. The reception and office staff are surly and rude, giving the impression that you and your pet are an unpleasant interruption to their other activities (whatever that is!). Some of them won’t even make eye contact with you, firing questions at you while staring into their computer screens. The veterinary technicians are impolite, brusque know-it-alls who will not hesitate to answer for or contradict a veterinarian in your presence. The veterinarians are emotional, rude people who couldn’t care less about you or your pet. Their attitude is one of “just pay me for my time and get out of my office!”. (God forbid you should have a question or wish to discuss a problem!) The Veterinary Licensing Board of the state of Maryland needs to take a critical look at this very unprofessional practice. Don’t put yourself and your pet through the emotional turmoil of a visit to this clinic. more

appreciative 10/10/2009

My chihauhau has just passed away at 15 years old. Dr. Dolan & Debbie cared for her all her life & they were fantastic with her. The two of them became like family to us & if we decide to get another pet,they are the ones that will also take care of it. We love them & thank them very much. more

Will not use them again! 10/4/2006

First let me say the office staff used for checking in and checking out has never once been friendly. They act like you are an inconvenience in their day! The vet techs, Well the first one I had tried to tell me lice on my cat was Maggots even though I told her they were mostly by her collar bone. She argued with me and then said "If they were maggots they would be by her rear end"..... HELLO, that is what I said to you! Next I told her I was not too concerned with FIV for this stray cat that I found because of the fact that FIV is not an airbourne disease. She argued with me, walked away from me in a huff, comes back in a huff with pamphlets and throws herself against the counter flipping, madly through these pamphlets. She then exclaims Ah Ha, and preceeds to read that FIV IS NOT an airbourne disease, it was pretty comical, my daughter and I did very well not to laugh while she was in the room. She left abruptly and when the vet returned and for the rest of the visit we had a different vet tech. I have seen two female vets. Both were nice, friendly, good with the cats and knowledgable. Then, the ONE time I get a nice, helpful vet tech, I get a completely CRAPPY vet. A man. First I have an overweight senior Spitz, this was his first visit at our "new" vets so they had no weight on him. This Dr. was going to walk right past the scale. I said "don't you think we should get a weight on him?" So I get Charlie to walk up on the scale, now Charlie is a senior and a little wobbly. He went to wobble and the Vet put his hand up to push him back on the scale and knocked poor Charlie down. Charlie was being seen for a large absess on his neck. I asked if this could be a goiter from a low thyroid and the vet said he had never seen a goiter in a dog. I had just researched several symptoms Charlie had and found that it isn't the most common thing but it does happen. I asked about having him checked for a thyroid conditon naming several symptoms he had that were symptoms of hypothyroidism. Gained weight, couldn't lose weight. Didn't like the cold ( though he use to love playing in the snow) licking his legs as if they hurt. Thinning hair. The vet said "it is expensive, I seriously doubt he has it, it just isn't common in dogs, but I will test him". Another FALSE statement. Test was ran and by 2 oclock the next day, Charlie was diagnoised with Hypothyroidism. He was put on a middle dose of meds and has not shown any improvement and will be getting retested soon. I had shaved the area of the absess, that I am sure, is a goiter from the thyroid because that condition, nor, the "absess" has shown much improvement. He charged me $25.00 as a "clean up" , which I had already shaved it. I did keep the "gunk" that was there, so he could see it but seriously $25.00 to wash an small area??? I swore after this , I wouldn't go back but a few weeks later we rescued a mom dog and her two puppies from a high kill shelter. On Friday I got notice that my check to this clinic had bounced, I had written it from the wrong account. On Friday night one of the puppies became deathly sick. I didn't have access ( no atm card yet) to the account with enough money to cover the check so i got enough cash out to cover the visit for the puppy. I was there when they opened, explained the situation, that I would pay for this visit with cash and cover the check next week. After waiting with a very sick puppy for 15 mins.I was told they would NOT see my puppy. I called a vet in Hagerstown, having NEVER seen my dogs before they worked me in. Sunday when Winnie was showing NO improvement I had to call them in and they saw her, and kept her without a deposit. Winnie had Parvo and needed fluid therapy. She could have died and even though I had cash to cover her visit so that Cumberland would NOT be investing any more money into me, they refused to see her. The BEST thing that happened though, was I found the caring vet I needed all along! more

Doggone Great 10/31/2005

I always felt great taking my animals here knowing they would recieve the best care possible.Prices are great especially on there frontline products.The doctors and staff are wonderful and caring.They offer plenty of parking and can always seem to get my pet in when the need arises.They are above comparison. more

Go above and beyond 10/27/2005

I cant say enough about theses wonderful people.They work very hard and saved my dogs life.I will not take my dogs to another place as theses are the people I trust more then anyone when it comes to help my babies.I will be a life long customer for sure. more

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Best All Around 9/22/2005

I always feel good by taking my pet here knowing they will get the best care available.Staff is the best and are very informative and helpful when i call in to just ask a question.Prices are competitive and vary on services.You can even buy your pet supplies here. more

Wonderful Vets Reasonable Prices 8/21/2005

Cumberland Valley Veterinary Clinic is conveniently located on Virginia Avenue in Hagerstown. I have taken both of my cats there several times and have been very pleased with the services we have received. The cost of services is slightly less than the going rate in this area but the service itself is top-notch. The staff is very knowledgeable and friendly. They answered every question I had. I have recommended this office to several family members and friends for their pets. Everyone has been as satisfied as I have been. more
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Additional information

  • Hours:

    Mon. - Fri. 7am - 7pm;Sat. 7:30am - 1pm;Sun. CLOSED
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