Elegant Brides

I was very disappointed in the service at this shop! The sales people had bad attitudes, were rude and short with me. I went in to have my daughters try on flowergirl dresses, and one sales person made my three-year old cry and she had no remorse about it. They didn't seem interested in helping us at all and acted like we were bothering them, meanwhile we were the only customers there. I don't know how they make any business treating people like that. I will never set foot in this store again! Pros: They had a good selection. Cons: Service was awful and the sales help was very rude. more

I am one of six brides maids that ordered dresses from this shop. The first time the bride was in this shop they were very accommodating and impressive. HOWEVER..... once we all showed up to be measured and order our desses, the blonde (Chirstie, I think) was an absolutely wretched woman. She was rude, acted as if she was better than us and had not time for such "lowly" people. She consistently made out of line comments regarding the wedding location, dresses and even the size of some of the brides maids; to mention a few. After waitng OVER 3 months for our dresses to come in, they finally showed, with less than a month before the wedding date. They were WAY too big. Three of the dresses fell staight to the floor, which means they were atleast 3 sizes too big. Upon seeing this error in sizing an employee said"Oh that is too big. I can take that in for you." When asked how much she stated atleast $40. Ever interaction with the blonde was very frustrating and unprofessional, other employees were nicer. During many phone conversations with the bride and wedding planner employees (mainly Christie) were rude and dismissive. We decided not to trust them with alterations or to provide them with any more of our business or money. This shop is unprofessional, and obviously does not know how to take measurements and order the appropriate size dresses. Come to find out the disrespectful Christie is part owner in this shop, so the cutomer service standards will never be rasied nor addressed. They are co-artist!!!! They will butter you up to get your business then do a 180 on you once they have your money or know it is too late for you to take your business elsewhere. Dresses will take forever to come in. Your dress will be ordered too large so they can gouge you on alteration charges. I am no expert on dresses, ordering or alterations, but I do know horrible service and unprofessionalism when I see it!! I would not recommend this shop to my worst enemy. more

After being engaged for just 4 days, I decided to begin my planning with a trip to some nearby bridal shops. With an hour to spare before my appointment at David's Bridal, I decided to stop in at Elegant Brides to check out their selection. My Mom and I went inside and found some pretty gowns to try. We took several gowns into the dressing room to try on. I knew that most bridal shops were helpful and somewhat catering to brides, but definitely not in this shop! My Mom and I struggled with getting things on and hanging them back up. I LOVED the first dress I tried on but left for my appt. at David's Bridal. Once my consultant met me at David's she told me to choose whatever I liked from their catalogues and she would get them for me to try. She literally got everything I could have needed (shoes, bra, slip, & veils to match each dress) and even put the dresses on me and helped take them off. Although the experience was WONDERFUL I still liked the dress at Elegant Brides better. We went back to E.B. with my camera the same day. The Blonde (Christie, I believe) was so rude to me and had negative comments about everything from my ceremony/reception site to even ordering the gown. My Mom and I were handed veils by the original attendant that I met earlier and the Blonde just sat and watched My Mom and I struggle to put them on. Finally, I said "Do you think you could help us with this?". Her reply as she got up off the couch was, "Can you tell I'm tired?". After leaving and finding out that they were the only Casablanca gown dealer in Wilmington, I drove 2.5 hrs. to Smithfield to get the gown at Carolina Bridal World. I actually thought since Elegant Brides was so convenient that I would just deal with them, but everyone told me they're AWFUL! By the way, the owner at the Smithfield shop says to tell Elegant Brides "Thanks" for all the business they send her. Seriously, don't even walk into E.B. unless you want to meet "Negative Nancy" for yourself!! more

I bought my dress at Elegant Bride and my experience was awful! Whatever you do, DO NOT let them to do any alterations to your gown. They ruined my dress trying to complete a simple hem. I also ordered my veil from them, and they made me the wrong one and never replaced it with the one I ordered. I wish I had never walked into that shop! Awful experience! more

I did not purchase my dress at Elegant Brides, but I bought some accessories for my wedding & had the alterations to my wedding dress done. I visited the shop on many occasions for fittings and to pick up items. On every visit, the staff was less than professional & sometimes plain rude. The shop has very attractive window displays & the staff seems to be on top of current trends. The samples are very up-to-date. However, the shop is located on a major road & seems to get a lot of walk-in traffic. The staff does not seem to manage this well. They often walked off in the middle of sticking pins in my dress (with me in it) to go talk to someone who had walked in. They also harped about their marital problems during my fittings & made me feel uncomfortable. The staff seems to be trying to make their shop seem distinctive & upscale by acting snobby & aloof. They became very non-chalant when it came to prices, receipts, & delivery times. I had to request a written receipt for my alterations on two occasions. Although they were insistent that I make appointments (in the middle of the day) for my fittings, they never began on time. While the shop can order a wide variety of dresses, the shop just isn't big enough to fit many samples. They are jam-packed into the small store. This makes it difficult to browse. Most of all, I was very shocked at the prices for my alterations. My very simple, un-adorned dress cost in the $400?s. Elegant Brides took more than 2 months to hem my dress, take in the bust, & do the bustle. The charges came to more than $420 for the alterations! I wish I had asked for a written estimate for these charges. I felt like the staff was hostile since I didn?t buy my dress there. I paid for my alterations & then a month later they charged me another $200 for the bustle. I felt forced into paying to have the work done there since they had my dress in pieces in their back room. Pass on these divas & shop somewhere else! Pros: Good selection, easily accessible, knowledgeable staff Cons: Terrible customer service and high prices more