I bought my wife a $150 gift certificate for Christmas as a treat, and in the end, it was anything but that.
It was for a massage for her and a friend. She had to reschedule her first appointment and was treated
extremely rudely by the staff. She spoke with Elise, the owner about it and she was very apologetic
and offered my wife some extra services for her trouble. When she arrived, the second time was even worse, with the staff again being completely rude and complaining that they had to set up the massage room a certain way as Elise never informed them of the add ons.
After waiting around for 20 minutes or more, my wife and friend finally gave up.
She then called Cassandra in the Cranston, RI store, who was also apologetic, and asked for a refund.
I've been waiting a week or more at this point to get the money credited back to my account.
Bottom line....there are lots of spas to choose from in this area..avoid Elan Day Spa at all cost.
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