I researched glass places and decided to take my kitchen cabinet doors to Edgewater Glass. I called ahead of time to find out their hours and the owner said "Come on over." I arrived within a half hour and he was running all around the shop and never once stopped to look at me. I waited 15 minutes and then I took my doors and left. He never acknowledged me, nor did he bother to say "I'll be right with you." Since I thought I had made a mistake and should have made an appointment, I called to ask when was a good time to come. He didn't understand me, so I told him I was offended he made me wait and never said a word to me and he said "If you're in such a hurry you should take your business elsewhere." So be prepared to work on HIS terms and maybe you will get some service.