Easy Express failed to provide the services I paid for. This cause us to spend additional money for an alternative shuttle. They refused to refund money. Easy Express or EXECUTIVE EXPRESS LIMOUSINE failed to honor a pre-arranged commitment which I made on March 15, 2013 for a March 29th shuttle. They kept my money (charged my charge card) refused to pick us up and asked me to take an alternative shuttle which I had to pay for...\r
Although, I have used this company on previous trips to Florida, their recent service and failure to honor agreed upon commitments caused me undue hardships and additional money.\r
It all started on March 28, 2013 when Easy Express called and canceled my pick-up at FLL for March 29, 2013. The company said President Obama was visiting the Port of Miami and all shuttles were canceled. They asked me to take the ""Go Shuttle"". Told me to pay at the airport and they would refund me $50.00 of the $100.00 fee I had already paid them via a credit on my credit card. Easy Express promised to fulfill the second half of the pre-arrangements and to pick us up from our April 6th cruise at the port of Miami.\r
Upon our return from our cruise to Miami on April 6, 2013, Easy Express notified us they would not take us to our destination. They were supposed to pick us up at the Port of Miami and take us to the Hard Rock Hotel. When I called the dispatch to inform them when we were leaving the ship, I was told that Easy Express would not be able to take us the Hard Rock Hotel after all. \r
The dispatcher said they would drop us off at FLL only. They informed us once we got to FLL to then take a second shuttle - the ""Go Shuttle"" for $24 each to the Hard Rock Hotel. They promised to reimburse us this fee. This was truly upsetting to us. We felt we were being held over a barrel because we did not get what was promised to us. In addition, the dispatch told us, ""Either you accept this or be prepared to pay $100 for a taxi."" Please remember-they had already charged us for a round-trip shuttle and they were once again asking us to pay for another shuttle!\r
Easy Express picked us on April 6th at the Port of Miami and dropped us at FLL. We then had to take a cab and incurred a fee of $26.10 from the Yellow Cab Company to take us from FLL to the Hard Rock Hotel. \r
On top of that we discovered that Easy Express had failed to credit us the $50.00 they had promised us when they failed to pick us up on March 29th. I am not sure why the company refused to pick us up March 29, 2013. I am not exactly sure why the company failed to honor the commitment they made when we originally made our reservations to take us to the Hard Rock Casino on April 6, 2013.\r
However, for a fact I do know we paid twice for a shuttle on March 29th and then we had to once again pay twice for transportation on April 6th.\r
Easy Express promised to refund the March 29th service they failed to provide. They also promised to credit us for the April 6th shuttle from FLL to the Hard Rock. Easy Express did everything to keep from honoring their commitment. \r
I asked for a refund the week of April 8th. I called five times --- Easy Express continued to tell me they were busy and to call back later. During one call they answered the phone and told me the office was closed.\r
Their failure to issue an immediate CREDIT on March 28, 2013 is indicative of their BAD business practice. I ultimately had to dispute the charges on my credit card company. \r
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