Douglas Pediatrics Assoc Pc

My children have been going here for just a few months and I am already looking for a new Dr. The doctors are ok but the staff are rude and forget about trying to call and ask a question, you will get but on hold(if they answer at all) and sit on hold for up to 20 mins or the phone goes dead and you have to go all through the system again only to get put on hold.They promise to call you back, never do and if you call them , they get upset. The office is filthy old and the equipment is outdated. I feel bad because the Doctors are great, but they need to clean house with the office staff and make the waiting room more kids friendly since we have to sit there so long more

Well at least I know by reading the previous reviews that I'm not the only one who didn't get phone calls returned...they are some unhappy people...that's the only explanation as to why they are so very RUDE!!! I dnt like the fact that I can't get the same Dr. But that really dnt matter cause I was hopinng to luck up on a halfway decent one at one point..the last dr I took my son to see had very bad bedside manner which t me is the most important factor..she didn't even speak to my son and barley examened him. She seemed to have a very big chip on her shoulder.once I started talking with her she got a little better but not much..she just looked like she didn't want to be there. Today I called to try and get an appt. The nurse or whomever it was that finally answered the phone sd to me that the dr dosent see patients with pink eye and to go get eye drops!!what??!!!that is wrong on sooo many levels. Needless to say I am switching Dr.s ASAP!!! One more thing..the hrs are not convient at all and it takes them forever to answer the phone and when they do they immidiatley place u on hold for 20+min and then come back with an attitude. Do not go!!! Not child friendly either old stuff and semi clean more

My children have been seen at Douglas Pediatrics since 1989. Our doctor is Dr. Gene Barrett. He is a wonderful caring doctor who takes time to listen to my concerns and interacts with my children and listens to them as well, which is important to me. We do have to wait a long time in the waiting room to get seen but it is because he takes time with each patient rather than rushing through so it is worth the wait to me. I have also seen Dr. Harkins as well as he is also a caring thorough doctor. I have not had good experiences with the newer doctors. They don't seem to have good 'bedside manner' so to speak and are in too big a hurry to diagnose something and shove a RX at you. Due to the extreme growth in the area, the office is not that easy to get in and out of. They have been at that office for a very long time and the decor and upkeep of the waiting area and rooms unfortunately show it! I wish they would find a new location for the practice. Pros: friendly office staff, great doctors Cons: long wait times, waiting room needs updating/renovations more

If they answer the phone, they put you on hold and never come back. They never call back, ever. If the DR requests a referral you never get it. The staff is rude and nasty, especially the girls at the front desk and whoever answers the phone. \r \r The office is not kid friendly. Their instruments are decades old. There is a very rude woman DR. that you should definitely not allow your child to ever see. Seems like they finally got rid of the DR that always seemed very high on something. When my daughter broke her arm; my insurance company and I could not get ahold of anyone at this DR's office for two days. The phone was busy the entire time. My insurance co. had to finally bypass the DR. and do a self referral to an orthopedic.\r \r As soon as my insurance allows I will be removing my children from this office at once. Pros: Decent office hours Cons: Staff, DR's, unfriendly manners more

List?::::\r RUDE: The staff and half of the doctors are very rude. One woman doctor (heavy accent) told me not to let my son chew on batteries..... WHAT? I thought she was joking so I said ""Well I usually let him chew on batteries after every meal and have target practice with knives"" wow I guess she was not kidding because she gave me the most evil stink face I have ever seen! Then he was crying after his shots and so I was saying ""It's okay baby it's alright"" you know, what mommies do and she told me not to baby talk him! (He was 1 and a half) I was so angry I dressed him and took him out to the waiting area and told the nurse at the front that I never wanted to see that doctor again. Of course I went back a couple months later and who did they give me??? Same wench! UHHHGGGG\r \r DIRTY::: I'm guessing the cleaning person doesnt come very often. At the least they could sweep I mean it is a doctors office....\r \r They do not return messages and do not answer the phones... Its horrible! I left six messages in the past month and still no answer!\r \r Not kid friendly at all. They have no sitting area for the kids...???? You would think.... never mind\r \r Hate this place and am changing asap Pros: Theres a doc there named George I have only seen once but he is great! Cons: Too many to list... I did list them though more

My mom took me to this pediatrician when I was younger and have known Gene and George for sometime. They are both very personable and great to work with - always answering all your questions. I now take my kids there but we will only see George or Gene. I have not had a very good experience with the other Dr's - ESPECIALLY Richard Baldwin - Wishing I could abbreviate his name if you know what I mean. I refuse to let my kids see him and even had it put on their charts. I will continue to see this pediatrician because of Gene and George but the service there is not so great. Phone calls are never returned, it's about impossible to speak to a human being, the waiting room is not very kid friendly for a pediatricians office. I give it a 4 because of the doctors only - they really do know what they are doing and I would always trust George and Gene with my kids! Pros: Gene and George are awesome Cons: Waiting room, phone service more

Dr.s there are great however, you are only as good as your staff. The staff is unkind, not willing to help, they do not return phone calls or do what they say. I can expect to be on hold off & on for at least 45 minutes. Then I get someone to answer the phone just to tell me to hold please before they even let me speak. Then I'm disconnected! It's a vicious cycle I don't have to put up with. I hope this prevents anyone else from choosing this office & going thru what you have to endure just to get to speak to a human being here. There are more cons as well, lack of parking & the office is filthy. Pros: Doctors Cons: staff,parking,cleanliness more

DR MELINDEZ IS GREAT WITH MY KIDS ALWAYS VERY HELPFULL AND EXTRA FRIENDLY . THE OFFICE NEEDS HELP . I CAN NEVER GET ANYONE TO ANSWER THE PHONE THE ONLY WAY I CAN GET A CALL BACK IS TO CALL AFTER HOURS TO THE ANSWERING SERVICE FOR HELP . THEY REALLY NEED MORE SPACE IN OFFICE AND MORE STAFF TO HANDLE PHONE CALLS AND APPT . more

Dr. Goerge is wonderful with kids and parents, I have been using this office for 19 yrs and he has always been great with my kids and now my grandson, but i have to agree with the last review, some of the new office staff seems to not know or not care about their jobs, they do not return calls - atleast in a timely manner, and are not at all friendly. I do recommend George although i can't say that all the Dr's have the same kid friendly manner, but i wish they would take a second look at the office staff. Pros: kid friendly Cons: waiting room size and office staff more

I have known George for about 20 yr's now, and he is just a hoot. He is wonderful with the kids. I will hate it so much when he does retire. The only complaint I have is the location of their Douglasville office. It is much too small now, due to the tremendous growth here. They need an office about 5 times the size of the present location. Also some of the new office girls are not very friendly and do not seem to know what they are doing. He needs to hire me there. *smooches* Dr. George Ya know I love ya. Love, Prissy\r Pros: The Dr's are wonderful there Cons: Size of office, lack of parking and the office staff not too nice or knowledgeable more