Discount Tire

I've purchased tires from a variety of Discount Tire stores over the 33 years I've been driving San Diego streets. I've purchased elsewhere from time to time but ave been consistently happy with the product, service and network of support from DT stores. In recent years I've purchased from the Point Loma store, most recently from the new facility across the street from their old location. For the first time I had an issue with a tire installation on my Volvo wagon. When I returned to the store with my problem the managers were all over it. The issue was addressed immediately and a fair resolution was reached. The next time I come in to buy tires for my other car the manager know who I was and took special care of my purchase. My experience was that I was treated more that fairly I was treated generously. There was no denial or backing away. There was acceptance of responsibility and resolution. They did a great job for me and I trust and recommend them. more

I recently had an experience with this Discount Tire on Midway Dr in particular. Believing that they would be the all knowing source for tire and wheels, I was WRONG.! I have an American made car that needed new tires and wheels after cracking a wheel, I informed the men of my situation being a student a forced to rent a car because of this matter. To find the correct wheels was easy, so I thought. After spending a short afternoon in the store confirming the wheels and tires, I left. I later called in to confirm that what we spoke about would be in due process. One week later the fires in SD broke out and the guy I did the original business was out. So I asked one of the other peons at the front to confirm my order. He soon told me that the wheels ordered a week prior were no longer available for sale. ?? Shocked and astonished, he quickly attempted to fix the problem by ordering me new wheels from another manufacturer. I later found out that these wheels would need to be specially bored to fit my cars wheel bolt pattern (4 bolts nothing too complicated). So in this experience of waiting we accomplished nothing but this review, how sad ;( I hope this will influence your decision in some way before spending/wasting time here. but I say booooo to corporate America and support you local small business owners. more