I went back to seek her expert advice on products I should use, other medications I could take, and possibly get another peel as I did see great results with that in the past. I went to her on 5/2/11 and I waited to see for 2 HOURS! I honestly couldn't believe it. In the past, I always saw her within 10 mins of walking into the office.
When I finally did see her she told me to take desonide again b/c I had face dandruff basically. I was told to come back in 2 weeks where she would assess my face and then I would begin taking tazorac again...this time a lighter dosage b/c of my problems with it in the past.
I came back 2 wks later and waited an hour and a half. Again, I was prepared b/c of what happened last time but it was still a little unnerving. All my other doctor's have never had me waiting that long. But it allowed me to catch up on a book so I was good. She came in, said well the desonide worked so start the tazorac and was headed towards the door! I mean it took me longer to type it then the whole interaction! Listen, I understand busy, I work 12-14 days typically, but c'mon, you gotta let me ask a question. So I said well let's talk about the tazorac for a sec and are there any alternatives. She looked at me with such disgust and said well you took the desonide and it worked didn't it?? So its been TWO WEEKS right? So aren't you supposed to start it after two weeks? I mean I was totally dumbfounded. She did a Jekyll and Hyde transformation right in front of my eyes! I said I understand the concept of the Rx and that I was supposed to start in 2 weeks which is why i'm here. I just want to quickly talk about what this new rx of tazorac is going to do for my skin...will it take away blemishes? She said well you don't have that many blemishes, you have acne and big pores (as she pointed to diff spots on my face). I said ok, when I said blemishes I just was referring to everything. Will the tazorac take care of everything? She well NO, you have to do a peel for the pores and do this and that...I said well that is exactly the type of info I am looking for. Why do I have to badger u for it?? I said I DO NOT appreciate your tone of voice, I do not know who you are speaking to like that but I am a patient and have the right to have my questions heard. I was on the verge of tears on my way to the elevator and actually contemplated going back to confront her. I have made a lot of changes in my life so the old Jeanine would have caused quite the scene in there, however, I said a prayer and released the situation. I have NEVER been treated like the bottom of someone's shoe like that. Oh and after rolling her eyes at my questions, telling me I'm not getting it so the convo should end, she walked out of the room and slammed the door on me!
Dr. Strachan, if you are reading this, please understand I am not a meek or stupid person. I am a female who works in the construction industry for heaven's sake! I am also not looking for a friend in a doctor. But, to say to me you are making this more difficult than it has to be and this is all simple...yes it is simple, TO YOU, and I can see that you are frustrated by probably treating the same issues over and over again. But that is what doctors do. You were rude, arrogant, hurtful, dismissive and thoughtless. I can't chalk it up to having a bad day when I see reviewers on other sites discussing almost identical experiences with you. When I walked out the wait room was packed and no telling what time you got out of there. I understand being overworked. But at some point when do you just stop taking new patients so that you can focus on care. Maybe you will see the reflection of yourself in the anxiety of your patients that you have caused and make a change.
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