I was looking for an Electra bike, of which Derby has the largest selection in Colorado. I drove up there 3 times & test rode Electra bikes. I rode several of the Townie bikes, but wanted to test one more, the Balloon tire bike which has white tires. They would not let me test ride it because they said the tires would get dirty. I told them I was very interested in this bike, but needed to at least ride it before I bought it. No go!! So I went to Bike Source in Denver who let me test ride it, and I bought it from them. I called several other bike shops in Denver who also carried the Balloon 3i, all who said I could test it there. I think Derby Bikes may feel like they have the largest stock of Electra bikes and so don't need to accomodate the wishes of potential customers. Too bad for them, they lost my business, but I suspect it doesn't matter to them. I have to say that some of the sales staff are less than friendly, especially on the phone.