Dental Works

I was recently in your office with my Grandson, and was asked by orthodontist to wait in lobby because me talking was distracting her from making the appointment proficient. It made me very upset, because she was not working on him at the time. I said I am so sorry and I left and came home. His braces will be coming off soon and I had questions about them. I have spent alot of my own money with your office for myself and also with my other grandchild. I feel that this was very rude and totally uncalled for. In the past all of your staff have been very nice, but this time was another story. I will never darken your facility again and definitely will not recommend your orthodontics program to anyone else. Candy B more

I have been going to them for a awhile and I love that they work with you to get your teeth to where they should be. All dentistry costs money, its something we don't like to pay for, but it is necessary. The staff is A++, and they remember me when I come in, and my family. I find them very professional, and highly recommend them. more

Avoid the Southpoint location, just absolutely horrible. They misdiagnosed my issue and I went to another dentist and he was floored that this wasn't noticed. They push products and the WRONG procedures at you. It's just a money maker for them, they have no real care for their patients. more

I went in for the $99 exam and whitening. I ended up paying over $200, but was also told, that all the work they found I needed would be $1,000 and all due upfront before any work could be done. I've never heard of that in my life! They didn't give me the take home whitening product. This was not Durham, but Salisbury. Had deep cleaning; my gums still bleed after four months. Don't know what to do next except pick up my xrays and keep shopping. one star more

They get one star because I can't leave zero stars for a rating. I went for a cleaning (lured by the "whitening for life" scam). They told me I needed a root canal and a crown. After the root canal, they couldn't get the temporary crown to seal for the 4 week period before they put on the permanent crown (I went 3 times in 4 weeks). They really messed up my payment information/insurance and "fixed" it so that it was in their favor. Repeated attempts to correct the situation were futile. Don't waste your time, teeth or money. more

Called them to schedule 6 month cleaning for me and children. After 20 minutes on the phone told me we may not have cleaning that day, that the visit is a consultation and we needed to come back after a treatment plan was created. We have our teeth cleaned every 6 month! What treatment plan, this type of practice eats away at your benefits. Please don't fall for it, call your insurance company and find another dentist. I did and shame on me for not listening to the reviews about them in the first place. Good luck and keep smiling! :) more

OK, I'll admit it, I skipped going to the dentist for many years. So I made an appointment to go see DentalWorks at their new location in Durham, NC at Southpoint. I was lured in by the promise of "free whitening for life". I should have thought something was amiss when I made the appointment and they wanted to charge $120 for just the exam-- no cleaning included. However, it's been a while, so I didn't know any better. Another red flag should have been that the receptionist kept mentioning that I might need a "deep clean" if things were really bad. The "treatment coordinator" asked me right away (after dealing with the rude receptionists) if I had an electric toothbrush and then began to try and sell me one they sell there. Then the "hygenist" came in and did an exam. She said each gum was bleeding when she did her measurements and that there were "pockets of infection" all over my mouth. She said several of my teeth had "mobility", meaning they are moving all around due to loose gums. She said I had calculus buil-up and BONE LOSS. She said I had STAGE TWO PERIODONTAL DISEASE. Then she mentioned me buying the electric toothbrush as well. She said the x-rays of my back teeth didn't show the severity of the bone loss and pockets of infection and gum disease so she wouldn't even show them to me. She showed me my front teeth and tried to point out the calculus build-up (which I could not see) and how my gums were well below the level they should be at and pointed to areas of bone loss. I was very, very upset to say the least. Then the dentist (who was not the dentist they feautre on their website, photo and bio and all that jazz) came in and confirmed I had bone loss and that this was "serious". I had a tooth that had a previous root canal and he said the root canal needed to be done all over again and that I needed to see an endodontist, which he recommended. He said my tooth was infected again and that there was decay. He said I needed a crown on the tooth as well. When it was all over with, the "treatment coor more

Good: Initially when I started coming one of the staff was nice.. Bad: The condesending way staff speaks to customers. As though they are doing us a favor! Their prices are too high and they always overprice simple procedures and want you to get the most expensive procedures done first! It is all about the money there. And they do not do what they say they are going to do. I mean life is hard enough, can I find a dentist office that will not try to take you to the bank. You have to check all prices, fee's and everything. I do not trust them! I did not like the attitude. Improvements: Training in customer relations please!. Other: Now I have to locate another dentist office, hopefully, this one will know how to treat clients!!. more

Had all my teeth removed in June 2009 have not been able to eat a decent meal since!!!!! Dentures on bottom flops whenever I eat, even with adhesive and they say there's nothing they can do about it. The teeth are beautiful but not functional, I think I would rather eat than smile!!!!!!!!! more

I made an appointment for a simple teeth cleaning and they tried to tell me I needed nearly two thousand dollars in gum work and replacing my white fillings. They wanted to charge $60 out of pocket for a cancer screening and I am only in my 20s! Do not use this facility or most likely any dental works. more

All I wanted to do was get my teeth cleaned. So I made an appointment saying I would like to have my teeth cleaned. but, for some reason after I get there they tell me that they don't like to clean teeth during the first visit. But then told me I needed a lot of work on my gums. Costly me $620.00 out of pocket that day. Mined you I have 2,000 in insurance. But I paid them the 620 and on the following 2 visits I have to pay them more money off of pocket totaling 415. So, after my insurance paid 2,000 I still had to pay 1,000 out of pocket. Total BS more

didn't leave me sitting in the waiting room forever, assessed my situation and were very nice and caring. the dentist herself is great too, i felt no pain during a root canal. her assistant (a young guy) was kind of annoying, but still careful and thorough. i've had a lot of work done there, and never had any problems or been disappointed. more

I have been going to this office for several years now. All the staff is so nice. They make you feel very comfortable. I had an experience recently where my dental insurance had recently been changed. They accidentally filed with the old insurance, but as soon as I contacted them, I was assured that they would file with my new insurance immediately. I am so glad that I do not need to file the claims myself. I hope they don't read this, but everytime I leave after an appointment I had straight to Cook Out for a milkshake! (They are located nearby in the shoping center) more