David?s Bridal had 2 out of the 7 dresses I wanted to try on in my size. I ended up liking a dress that was a size too big on me & they needed to order it in my size & it wouldn?t arrive until a few weeks before my wedding. I asked if any of the 2 other local David?s Bridal locations had the dress in my size since I really wanted to see how it looked when it fit me right. After the wedding consultant ?checked the system? she said none were available in my size locally and I had to order the dress by the end of business day in order for it to arrive in time for my wedding. After feeling the pressure, I agreed to buy it and have it ordered in my size. The next day I called the 2 other David?s Bridal locations to see if they had the dress I just bought in my size. One of the stores had the dress in my size! What a ?miracle? since the consultant I spoke with the night before told me there were none in my size anywhere else and this one coincidentally appeared the next day on a Saturday morning at a different store! So I went to that location and tried on the dress & I asked if I could take this dress home since I didn?t want to wait for my dress to arrive only a few weeks before my wedding. The consultant spoke to her supervisor who told her it is too complicated to do it that way and to just wait since the dresses usually come sooner than the expected date. Frustrated, I left the store and confirmed that I wanted to go back to the store where I ordered my dress and try on different dresses since I felt restricted with the limited number of styles I tried on in the first place. I went back on Monday & I pulled dresses from several racks of all sizes. The first dress I put on was 2 sizes too big for me, however I knew it was ?The One?. I knew this since I had that those ?feelings? people say you get when you know it?s the right dress, which I didn?t have with the original dress I purchased. I was able to exchange the dress and this dress also needed to be ordered in my size, however it wasn?t going to be available until AFTER my wedding. So I had to order a size SMALLER for it to arrive in time, which meant I?d need alterations. I took my chances and decided to proceed with the order. My wedding date is 8/29/09 and the dress was scheduled to arrive on 8/07/09. On 8/10/09, I still hadn?t received a call from David?s Bridal about the arrival of my dress, so I called them myself. The consultant on the phone advised me that the dress arrived on 7/02/09! OVER A MONTH EARLIER! She stated that they emailed me. I never received an email! After arriving to the store and speaking to the manager, she told me that all stores have switched to automated responses and they no longer call customers when dresses arrive. You?d think that after over a month that the dress was sitting there they?d make an attempt to call since the email wasn?t successful. Also, I found out they inputted the WRONG email address so if I hadn?t called to check on the status myself the dress would still be there! WHAT A NIGHTMARE!
Cons: Low on stock, Poor Customer Service, Liars!
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