Cy Fair Hospital

The nurses and care we received were great. But administratively, there needs to be some work. First issue I had was with pre-registering for my child's birth. I faxed the registration form over per the instructions. I got busy and forgot to check back, but a couple weeks later I called to verify it had been received. I was told, "No." Had them check again and it really had been received, but not processed. Seemed sloppy to me. Second issue I have is with the billing department. We had to pay up-front for my child's birth--which is fine. However, I started receiving bills that showed I hadn't paid up-front, and each subsequent statement showed a different total billed amount. There is a lot of confusion and discrepancy re: the amount my insurance said it agreed upon and what the hospital said it agreed upon. Futhermore, while speaking to a representative, the hospital said my co-pay amount was different than what the insurance said I owed. Overall, just a sloppy, messy, garbled job on the hospital's part. I had my first child at a different hospital, and the payment process was much nicer. The hospital had all the parties submit the bills to them first, and then sent me a finalized bill. Much simpler, more efficient, much less stressful. I wish Cy-Fair would consider doing something like that, or at least process the patients' payments correctly and wait until a final amount has been determined before billing. more

Asked for a detailed explanation for my one night, $25,000 bill. Rec'd one page that made no sense. Called Billing, was told "that's the only thing we can send." Asked what the codes meant, was told to contact my dr. If I hadn't had insurance, I wouldn't have been charged so much. RIP OFF more

I went to this er because i Heard great things. The treatment was great for my 1 year old son. I didnt have the insurance card for his Medicaid and they didnt even take the time to look it up. Billed me and Said i could send a copy , i have sent 5 copies and still have not cleared my name. Never going back more

Good: I had the best care while I was at Cy Fair. The nurses were wonderful caring people. The doctors were new to me but I received great care.. Bad: Food was cold sometimes.. Other: This hosptial has a bad reputation & it's wrong. I would come here anytime I have to be in the hospital.. more

I paid the hospital bill for my wife when my daughter was born and they just sent me another bill for the same but under my daughters name.Now they wanty me to sent them statement which I do nont have. I tried to explained but the trated me like I have to pay them. Can't get through to these people, Is like they do not have any common sense. I am about to sue them if they ruin my credit. I have heard from others that this hospital does this often. more

Cy Fair hospital is a really great place. The staff there is very competent, as well as friendly. I stayed in the hospital for about 4 days and the whole time everyone was really great. The staff really seemed to care about how I was feeling and wanted to get me back on my feet again. I was made aware of everything that was going on so I felt really safe there. This is a really nice hospital. more