See YELP for additional reviews that aren't so shiney!
3/12/2012
HUGE BUYER BEWARE!!!!! We budgeted $25,000 - their plan ended up costing us $38,000 and that was necessary to fix issues they overlooked or measured incorrectly. They now have all their money and yet we still have unresolved issues. The pavers are buckled throughout the backyard - we request a fix - we still wait. The relaxation areas remain too small. The BBQ is too large (but we were told that's all we could have as it is a standard size) -- it was hand built and we fail to see how it was custom sized only. We fired our salesperson and then were told by Jim that he didn't understand why we were told this or that. The pool was supposed to be 5 foot throughout and is 5 foot in the very center only. 50% of their plants had to be replaced at our cost - most of which they themselves trampled while working. We were told after they formulated their backyard blueprint that they couldn't put patterned concrete down as it would crack so we were stuck with pavers, yet they provide concrete in other plans. All requested changes or questions were met with ""we can't"" ""it's too late"" and our salesman's favorite: ""remember, you already signed the contract and we'd hate to have to take measures that will force you to....."" We were never approached about backyard lighting and pool privacy issues were ""solved"" by them putting in 6"" plants and telling us we'd have privacy in a matter of years. Any other planting ideas were knocked down by them.
We will continue to wait for CE to fix things but they will end up forcing us to pay yet another contractor to fix it. CE exhaust us with appts that result in a no-fix.
There are many really great landscaping companies out there as we have since learned while completing other areas of our new home. DO NOT settle for this company's pricing; it is NOT worth it. DO NOT sit by and let them railroad you into getting things done the way they want them done -- they will be forcing materials they already have in stock from some other job onto your job but you will pay full price nonetheless. If you find yourself buying into their Customer is Number 1 story, DON'T SIGN THE CONTRACT before the salesperson leaves the appointment. Forget the 3-day cancellation policy they will tell you about - it will take you longer than that to find out what a gigantic rip off they are. This company will promise you a world of satisfaction and then do whatever is easiest and cost effective for them. The entire project was exhausting, frustrating and lesson in talking into the wind.
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