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Costco - 5 Reviews - 98 Seaboard Ln, Brentwood, TN - Catalog & Mail Order Shopping Reviews - Phone (615) 493-1000

Costco

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98 Seaboard Ln
Brentwood, TN 37027
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(615) 493-1000
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Reviews

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Best

Costco at Cool Springs is my best shopping experience of the week usually. I have been a member for over 5 years, in fact ever since they opened. They have taken back all of retur...

Worst

After enough harrassing at the check out line I finally decided to upgrade to executive membership. After much confusion over the rebate you receive I went to customer service an...

Editorial review from Citysearch 11/13/2013

Just go here and give them a prescription and they will do the rest, no nothing, just amazing service, quick and easy, that is why I love these guys. more

Wonderful shopping experience 10/8/2011

Costco at Cool Springs is my best shopping experience of the week usually. I have been a member for over 5 years, in fact ever since they opened. They have taken back all of returns over the years. I have never had a rude encounter there. They way they run things makes sense. The store is always very clean and is filled with fun and useful items. It is almost as if the negative reviews were written by Costco's competition. If there is a better warehouse to use in this area, please let me know. I can't imagine there is. Basically Costco has very good quality items at a great price. more

Horrible Customer Service 9/12/2011

After enough harrassing at the check out line I finally decided to upgrade to executive membership. After much confusion over the rebate you receive I went to customer service and asked to downgrade my membership. The two women behind the counter (one named Mary) laughed in my face when I explained my confusion over the rebate, and then they proceeded to change me back to basic membership, but talked about me amongst themselves, with me standing right in front of them, about how much money I would have received via the next rebate while canceling my executive membershipl! Why did they not explain any of this to ME when I came to the desk in the first place! totally passive aggressive and annoying! Crazy and unacceptable in today's economy! more

Horrible first experience with Costco - Bad Customer Service 3/16/2011

My first experience at Costco at this location was horrible. Partially due to poor customer service and partially due to their policy. Try purchasing one of their king size bed mattress and loading and unloading the cart, rolling it through one of their isles, and loading on your trailer and securing, all by yourself! They did not want to help. It took 45 minutes to get help. As a woman they even made me roll my own cart to the front and secure on my trailer. Due to their policy, unlike any other retailer or store I have ever shopped, they are not allowed to help you secure it to get it home. I dont understand why they sale items this large at their warehouse locations if they can't help you get it home safely and don't deliver. It took me over 2 hours to purchase this one large item and get out of their parking lot. Bring your own forklift! I'll never shop there again. more

Not Good! 1/24/2008

Nonething new in the way of warehouse shopping. Although, their customer service is extemely bad and their product selctions are generally inferior to others. Their only a couple cashiers opened at any one time, so expect long lines most of the time. You shouldn't get too use to a certain product, because they switch products more than their competitors. Don't expect to save much-if at all-since their markups seem higher. This place isn't worth the price of the membershp. more

Some good deals, some different things, some nice cashiers, but lady, stop pressuring with the upgrades! 6/22/2007

Geez! There's a woman at the Cool Springs/Seaboard Lane Costco that is in your face trying to get you to upgrade to Executive Member everytime you check out. Her mouth is flapping a mile a minute. It's really annoying and distracting; you can't think straight as you're trying to pay. Anyway, I finally upgraded; maybe now she will leave me alone. And even over to the desk, she's poking her nose in the cart, asking what are you buying all the time anyway?? You call 'em GROCERIES! Is that OK?? You may want to go ahead and get the Executive if you regularly buy a lot there, or you may want to go to the Charlotte Costco where they seem to leave you alone. Or you may just want to forget Costco and go back to Sams. Geez! Pros: some good deals some different things cashiers are nicer than at Sams Cons: one lady there needs to stop pressuring with the membership upgrades, need earlier store hours, more variety more
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Editorial

  • In Short
    Formerly known as the Price Club, this large membership-only warehouse is chock-full of almost any consumer product under the sun-in bulk, of course. With goods ranging from...

  • 8/15/2008 Provided by Citysearch

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