I've been in this store a few times and always get a printer or copier immediately. I've never had to wait. However, the times I've actually dealt with the employees there, it's been hit or miss. When requesting help with a small job, such as color printing, etc., I have always received good service. However, when I inquired about a larger printing job that required Copy Cop to research the cost and follow up with me, no one ever contacted me again. I ended up just going with another company for that reason.