Cool Air Technologies replaced our furnace and then also later our air conditioner. I tried them after I had tried two other well known chain service providers who had terrible customer service.
I called Cool Air, after finding them highly recommended on Angie's List, and talked to Trish. She really listed to what I experienced with the other companies and really understood. She had Bill come out right away. It was December, I had two 14 month old twins, and no heater.
He was right on top of it, explained what was wrong and why it had to be replaced. He showed me what they were seeing. He was very clear and very specific, so that I didn't feel like he was just talking at me and telling me that I needed a new furnace.
When they came to replace the furnace they were also really thorough and showed me the defects of the previous furnace, so I trusted what they had to say. They really took care of it. The two guys who came out were really polite, clean, and conscientious.
Bill also checked the cooler, told me that it was really old, and that it might be possible to get more years out of it. The next summer it went out, and we had Cool Air Technologies come back out. It was another great experience.
They are always very quick, conscientious, and they keep us updated on everything. They also explain everything very well. I never felt as though I was in the dark. They were clear and informative. I recommended them to my dad, and he had them replace his heater as well.
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