The 1 star was because initial customer service was great from the wife's owner. I recommend she is the only one to deal with customers from now on, because the owner, Doug, is rude and their charges are outrageous!!! Here is my story...I hope I am the exception not the rule, but either way I will NEVER go there again!!!! My computer had a DC jack that failed (a $30 part) and after the diagnostics was complete ($85..which was supposed to be taken off the bill) it was going to cost me 311 dollars to fix it! That is 70 dollars an hour for 4 hours plus cost of part. I told them I would get back to them and after some checking I found COMPUTER MASTERS on Douglas. After telling them the story, they laughed and said that was outrageous. So I called Computer Whiz back and told them to leave my computer in pieces (they did a good job of drawing out diagrams and taping little parts on the paper diagrams and then putting the remainder of my computer in a box) and I would pay them the 85 dollar diagnostic fee and pick it up (this was after the owner, Doug, told me on the phone that he didn't want my business because there was ""no pleasing customer's like me."" I was also glad to see that a good customer discount of $5 was taken off my bill from Computer Whiz which gave me the box for free...lol!! Next, I took my computer over to COMPUTER MASTERS who charges by the job (not the hour) and they charged me only a $120 for the entire fix. Total cost to fix my computer was $85 from Computer Whiz and $120 from Computer Masters for a total cost of 205 dollars...$105 dollars cheaper than Computer Whiz's quote!!!! Bottom Line...STEER CLEAR OF COMPUTER WHIZ!!!!