It was with great dismay that I realized my time machine/external hard drive was not working. Actually great dismay is putting it mildly as every time I have a computer breakdown I actually come close to a meltdown too. But I have learned over time that the best thing to do in any situation involving computers is to call Computer Overhauls. I like speaking with Yuri as he knows what a computer idiot I am and doesn't seem to hold it against me but really any of these guys are great. When I first called, the tech at Computer Overhauls attempted to fix my computer remotely as I sat there biting my nails. And at first that looked like it might work. Alas, my external hard drive was kaput so I had to take it over to Computer Overhauls and replace it. I could have just bought the hard drive and then took it home to install it on the computer but the likelihood of messing up such a procedure was high. So I humped the entire computer over to Computer Overhauls. Not only did they sort out the drive but they fixed up the time machine and gave me a mini tutorial that I could actually understand. Further, due to my complete insecurity about making the time machine work, they actually kept my computer until the time machine had done its business with the external drive. Oh joy! Quick, easy and working. What more could you ask for? Oh, I know, reasonably priced service. Well, I certainly got that in spades. The diagnostics on the phone and in person were free. Yes, free. And the repair - new drive - was zip too. This is because the drive was relatively new but still, they charged me nothing to install it and back up the time machine. Where else int he world can you get such service? Highly, highly, highly, HIGHLY recommend!